Author Topic: uReach.com shutting down  (Read 547 times)

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uReach.com shutting down
« on: April 02, 2020, 09:44:00 PM »
uReach.com, a long-standing, popular service for obtaining an 800 number that automatically forwards to different phone numbers based on the schedule you set, along with voicemail service, and which includes incoming and outgoing online fax service, is shutting its doors. 

From uReach:

SUBJECT:  IMPORTANT NOTICE Regarding Termination of Your Current uReach.com service & Accounts – Effective June 15th, 2020

April 2nd, 2020

To: All uReach (uReach.com) Customers

 It has been a privilege to provide user-friendly and affordable communications solutions utilizing the uReach.com cloud. Unfortunately, Ribbon Communications has decided to no longer offer these services and as such, your service and the network supporting your service will be discontinued effective June 15th, 2020 and will not be available after that date.  This letter serves as formal notice to all uReach.com customers of this service termination and to make you aware that there will be no access to data or service on the system as of that date.

As part of this notice, you should consider whether to download any needed data from uReach.com and proactively begin to transition your uReach.com communication solutions to a suitable alternative prior to this termination of the uReach.com services and pursuant to the uReach.com Terms of Service at https://www.ureach.com/home/terms.htm.  To keep your number, you may want to port your number to a preferred carrier of your choice.

While we do not have a replacement service provider that we can recommend, several of the uReach products are similar to services provided by other vendors.  For the following uReach products, you may find it convenient to seek comparable products from our partner ISSQUARED, as found on the URL http://www.issquaredinc.com:

Executive

One Number Plus

Premier

uAttendant

uConnect

uFax

uMessage

uNumber

Visionmail

Voicemail

For BusinessPhone and BusinessCall products, other vendors such as Sprint ( see https://business.sprint.com/solutions/sprint-multiline/ ) have similar products that may suit your needs.  Similarly, for our BusinessTeam product, you might find similar services available from Microsoft Teams, Slack, Cisco WebEx Teams, Rocket.Chat, Telegram, Workplace by Facebook, and/or Salesforce Chatter.   While Ribbon neither promotes nor endorses these vendors and their solutions, nor has any commercials interest in those companies, we want to make you aware of options in the broader marketplace for you to consider.

Please note there is no upgrade or migration path for your user-related data in any case.

IMPORTANT: We are hereby advising you to backup or save any required emails, faxes, voicemails, and any other valuable information on uReach.com before June 15th, 2020 in order to avoid losing any information that may be critical to you.

For further clarity, after the uReach.com service is turned off on June 15th, 2020, and any data associated with the uReach.com services will no longer be available.  Your credit card will no longer be charged the regular monthly renewal fees after June 15th, 2020 or if you choose to discontinue your service prior to that date by contacting our customer support team.

To speak with a Ribbon Communications Customer Support representative by phone, please call 877-717-8732 (nationwide in the U.S.A.) between the hours of 9:00AM to 6:30PM Eastern Time, Monday through Friday.



  

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