Author Topic: Can't Contact Customer for Negative Feedback  (Read 1259 times)

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uncleleroy

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Can't Contact Customer for Negative Feedback
« on: January 13, 2020, 05:06:29 PM »
I rarely get negative FB that sticks. This time around though, I received it for a product I don't even carry. The feedback stated that the customer kept ordering a specific size and kept receiving a different size.

So I tried to get it removed in hope the bot was ill-programmed and would remove it. No such luck.

So I go to use the "contact customer" function to appeal to the buyer about their feedback and kindly ask them to remove it. After all, Amazon's help pages do tell us to try and resolve any issues with the customer.

Nope. Nada. Nothing. I am blocked from contacting the customer completely. I tried this with another negative FB I received (but was striken through). Nope. Nada. Nothing.

So now we can't contact the customer at all?



WayOutWest

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Re: Can't Contact Customer for Negative Feedback
« Reply #1 on: February 09, 2020, 03:12:29 AM »
Honestly there's not much that surprises me any more when it comes to Amazon :/ 

  

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