Author Topic: Changes to Return and Refund Process for Amazon FBM Seller Fulfilled Orders  (Read 298 times)

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Southern Jewel

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Changes to Return and Refund Process for Seller Fulfilled Orders

Effective November 15, 2019, if you are fulfilling customer orders in the US from outside the US, you must provide Amazon a valid US return address for items under $10.
Amazon will use this address to generate prepaid return labels for customers on eligible return requests.
If a US return address is not provided, Amazon will issue the customer a refund for eligible returns without requiring the item to be returned.


***What about Post Office addresses?
Not that I use one, but more rural areas might/


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WayOutWest

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Hmm.. I thought it was Amazon policy that if you sold on the .com site you had to provide a U.S. return address, regardless of order amount (if you wanted the item back in event of a return).  Apparently there's something I'm overlooking on past policy.

  

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