Author Topic: Amazon Seller’s response to return requests required within 48 hours  (Read 48 times)

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Southern Jewel's Fab Finds

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Amazon Seller’s response to return requests required within 48 hours

In our continuous efforts to improve the customer experience, Amazon has updated the A-to-z Guarantee claim policy.

To help you avoid any potential or unnecessary A-to-z Guarantee claims, we ensure that customers first submit a return request in the Online Return Center and wait 48 hours for your response prior to being eligible to file a claim. We will now also require that you provide a response to this return request.

You can see your outstanding return requests on the Manage Returns page in Seller Central. In the event that a customer files a claim and you have not provided any response to the return request within 48 hours, we will grant the claim and debit your account for the claim amount.



  

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