Author Topic: Amazon customer phone number anonymization May 2, 2019 (Read 14987 times)

Southern Jewel · « **on:** May 03, 2019, 08:39:45 PM »

Customer phone number anonymization

May 2, 2019
You or your delivery carrier may only contact the customer via phone for delivery issues through our phone number anonymization system.

When calling a customer, use the temporary phone number, including the extension if provided, and follow the prompts. The phone number will expire once the package is delivered. This system is scheduled to be rolled out over the next few weeks.

As a reminder, in accordance with our Communication guidelines, you should only contact customers to fulfill an order. If you need to contact a customer for any reason other than package delivery, please use the Buyer-Seller Messaging Service.

Refer to the Prohibited seller activities and actions policy for information about appropriate use of customer phone numbers.

uncleleroy · « **Reply #1 on:** May 10, 2019, 12:30:47 PM »

It is okay, I do not need the customer's number. When the customer doesn't realize what is going on with this whole new anonymization thing and they refuse to answer the phone, nothing will get accomplished. Eventually customers might start blocking any number from Amazon's area code.

Speaking of which, I might just do that (block all calls from Amazon's area code). I am on my way to class yesterday and I notice that I missed this call from Amazon. I don't have any cases open I am thinking that Amazon might be using this same system to allow buyers to directly contact sellers via phone. If that is the case, then I am NOT a happy camper

Southern Jewel · « **Reply #2 on:** May 11, 2019, 07:57:09 PM »

If they want to contact me via an order that FBA fulfills... that is what the buyer seller messaging is for.
If I self-fulfill an order my business card is enclosed with my business number.

From what I've ascertained, this last year plus worth of sellers were harassing buyers by phone for feedback and more.

uncleleroy · « **Reply #3 on:** May 25, 2019, 10:44:18 PM »

That would explain everything.

Southern Jewel · « **Reply #4 on:** May 27, 2019, 08:59:01 AM »

One look at the Amazon forums shows sooooo many newbies that think this is eBay.
Uh huh.
Gotta follow those rules.

uncleleroy · « **Reply #5 on:** May 27, 2019, 07:36:41 PM »

Quote from: Southern Jewel's Fab Finds on May 27, 2019, 08:59:01 AM

One look at the Amazon forums shows sooooo many newbies that think this is eBay.
Uh huh.
Gotta follow those rules.

Uhh yeah. Gotta love those new daily suspension threads being posted by them. Brings a smile to my face every time I see them

Southern Jewel · « **Reply #6 on:** May 27, 2019, 08:50:59 PM »

Laughing in FL.
DAILY!!
Or the can someone tell me what I need to invest in so I can make money.

Nope.
I learned and you can put in the same effort I did over a decade ago.

uncleleroy · « **Reply #7 on:** June 02, 2019, 03:50:21 PM »

Or even better yet:
"How do I get started in FBA?"
"What companies do you use to buy products?"
"How do I ship my stuff from China to an Amazon Warehouse?"
"Why did I get a trademark, patent, or other IP infringement violation?"

WayOutWest · « **Reply #8 on:** June 07, 2019, 05:22:01 PM »

Bless those Amazon reps that have the patience to deal with these people.

Southern Jewel · « **Reply #9 on:** June 29, 2019, 11:16:38 AM »

Bless all of you who 'work' the Amazon Forum.
I do NOT have the patience.
Nope.
Nope.
Nope.

uncleleroy · « **Reply #10 on:** July 19, 2019, 08:08:42 PM »

Quote from: uncleleroy on May 10, 2019, 12:30:47 PM

It is okay, I do not need the customer's number. When the customer doesn't realize what is going on with this whole new anonymization thing and they refuse to answer the phone, nothing will get accomplished. Eventually customers might start blocking any number from Amazon's area code.

I noticed on a thread awhile back that UPS and FedEx are trying to use the new phone system to contact customers about delivery issues and most people aren't answering their phones. I wonder why?

How could anyone with an IQ slightly higher than a door knob not see this coming?

Southern Jewel · « **Reply #11 on:** July 24, 2019, 03:51:39 PM »

True True

uncleleroy · « **Reply #12 on:** August 11, 2019, 12:36:25 AM »

Quote from: Southern Jewel's Fab Finds on June 29, 2019, 11:16:38 AM

Bless all of you who 'work' the Amazon Forum.
I do NOT have the patience.
Nope.
Nope.
Nope.

My patience has been exhausted. I go to the forums to talk to some people in PM but it has been about two weeks since I've posted. I don't know how long I'm going to be MIA but it has just gotten so dagum awful crazy that I am just sick of it. If the forums disappeared tomorrow, I don't know that I would be sorry. Let all of those Ebay-ers that watched those get-rich-quick you tube videos fend for themselves. Heck, a lot of the new sellers who are being temporarily suspended for verification purposes don't even know what Amazon means when they are asked for a utility bill. Not just foreign sellers, but ones here in the good ole U. S. of A.

Southern Jewel · « **Reply #13 on:** September 28, 2019, 10:19:31 AM »

Forums are practically useless.
So many of the questions could be answered by a simple search through help.
It's simple.
The info that alot of the newbies are posting, too.
<swooooon>
Just blatantly outing themselves and their businesses to being hit and hit hard by competitors.
I miss the old days of Amazon third party selling.

uncleleroy · « **Reply #14 on:** December 15, 2019, 05:09:51 PM »

Quote from: Southern Jewel's Fab Finds on June 29, 2019, 11:16:38 AM

Bless all of you who 'work' the Amazon Forum.
I do NOT have the patience.
Nope.
Nope.
Nope.

Well, I no longer work the Amazon forums. Got permanently banned (unless you count 1,000 year ban as temporary) a couple months ago for "disruptive behavior".

So now I just occasionally read the forums a couple times a week and just laugh at all the stupidity.

Southern Jewel · « **Reply #15 on:** December 16, 2019, 10:26:38 AM »

1000 year ban.
I think you'll outlive that ban or the forums will be gone by then.
<laughing>

Life is just too flippin short for me to invest my time in the stupidity of the forums.
Reminds me of the days of old eBay forums...wonderful experience until they got too big for their britches.

Southern Jewel · « **Reply #16 on:** December 16, 2019, 05:30:38 PM »

Speaking of the forums...
<rolling eyes>
What is the difference between fulfilled by amazon and fulfilled by merchant. I am a new seller

uncleleroy · « **Reply #17 on:** December 17, 2019, 01:52:03 PM »

Quote from: Southern Jewel's Fab Finds on December 16, 2019, 05:30:38 PM

Speaking of the forums...
<rolling eyes>
What is the difference between fulfilled by amazon and fulfilled by merchant. I am a new seller

Ha! Or the newest thread "I don't think Amazon is for me"... quoting the OP:

"I think I am going to close my Amazon Seller Account because I don’t have any products here at my home. But I still don’t get it how it works. I have watched all the videos in Seller University but I am still confusing because one customer ordered a coffee mug for only $4.99 and got an email from Amazon yesterday that stated I have to ship it to the customer which I don’t have a product to send. I thought Amazon is the responsible to ship it for me. Well I am going to close my account soon. (Sigh)!!"

No wonder my sales are crazy through the roof. People like that make established sellers like me look good...even if I am permanently banned from the forums

Southern Jewel · « **Reply #18 on:** December 26, 2019, 10:45:41 AM »

That's the one I was referring to...
KUHHHHHRAZY!
So done.
So very, very done.
Altogether a prosperous last holiday selling season.

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Author Topic: Amazon customer phone number anonymization May 2, 2019 (Read 14987 times)

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