Author Topic: Amazon Free replacements for customers—at no cost to you  (Read 176 times)

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Southern Jewel's Fab Finds

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Amazon Free replacements for customers—at no cost to you
« on: September 20, 2018, 11:20:07 AM »
Free replacements for customers—at no cost to you
from Amazon Seller News

Getting a replacement for an FBA item just got easier for customers. As of September 5, 2018, a customer returning your item can ask to have a replacement sent to them free of charge—and there will be no cost to you.

For you, this means less time focusing on payments and refunds because the sale of the original item is unaffected. For customers, this means more convenient FBA returns, consistent with Amazon returns as a whole.

How it works:

1)    To get a replacement item, a customer starts a return through the Online Returns Center or Customer Service.
2)    If a customer requests a replacement, Amazon ships one from your inventory and asks the customer to send the original item to one of our returns centers. If they don’t send it back, or if the original item is returned damaged, Amazon will reimburse you according to the FBA customer returns policy. See the Replacements section of the policy for more information.


So I lose money at Amazon's cost and another 45 day wait I'm sure.
Ugh.




uncleleroy

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Re: Amazon Free replacements for customers—at no cost to you
« Reply #1 on: September 21, 2018, 01:52:30 AM »
Gotta love Amazon's customer-centric attitude. Now, if we can just get a poo emoji like we have in the Amazon forums, all would be right in the universe.

Southern Jewel's Fab Finds

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Re: Amazon Free replacements for customers—at no cost to you
« Reply #2 on: September 21, 2018, 11:38:24 AM »
Agreed!

  

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