Just a follow up, something wonky is happening with my computer and Norton's rootkit scan and Malwarebytes can't detect it, but pages are loading slower, my modem got disconnected from the internet and I had to reboot it using the system password, pages that I land on in Chrome invariably freeze when I connect via a link from another page and a site completely disappeared last night while I was using I.E (although that may have been a server issue with the site). But the most telling sign that something is wrong: Norton's has been disabled and Microsoft Security Essentials has completely disappeared. Looks like another trip to the computer shop is in order.