I called ebay again last night. They said they see where I have made this request before, and the guy told me he had other requests for this also. I don't know if he received Donna's request, (she was going to do that for me). I think the best thing to do is Bombard them all at once with the same request, from everybody you talk to, and maybe they'll finally get on the ball.
You can usually get through to them by phone if you go to technical and site isues, under contact, Otherwise you just go through their merry-go-round of asking questions, and never getting a phone #