Author Topic: Amazon Seller Helpful Links Contact, Email, A-Z Claims, Feedback More Info  (Read 3745 times)

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Contact, Email, A-Z Claims, Feedback and more URLs

Info may vary depending on the type of account you have with Amazon.

Amazon now provides live telephone support via the online 'callback' system. This will be found at
https://www.amazon.com/gp/help/contact-us/seller-call-me.html?ie=UTF8&nodeId=1161232

Amazon will continue to offer e-mail support 24 hours a day, 7 days a
week. Sellers can contact Amazon via e-mail by going to the URL below:
http://www.amazon.com/gp/help/contact-us/seller-support.html

The Seller Central support number is 866-226-2966 (note: this number is provisional and may disappear at any time).

To report fraudulent seller activity and other felonious deeds, please use:

http://www.amazon.com/gp/help/reports/contact-us

How to Find Buyer Email Address: Go to:Seller Account /Get Paid /View
Amazon Payments Account /Account Payment Summary /click the dollar
amount beside 'Payments Received'. You will now be at an order display
page that has always had the buyer's email, and will continue to have the buyer's email address.

Amazon.ca customer service # is 1-877-586-3230

Phoning customer service, they email seller support, so your other option is emailing sellers-cs@amazon.ca

Amazon has discontinued use of the old seller-support@amaz... addy for submission of seller problems and complaints. One should now use the online form.

One can also submit suggestions and comments to Amazon via seller-suggestions@amazon.com for site improvement suggestions.

Scams, phishing email, and other malfeasant items should be forwarded to

stop-spoofing@amazon.com

The generic link for catalog corrections follows (insert specific ISBN/ASIN at 'xxxxxxxxx'):

http://www.amazon.com/gp/gfix/makeCorrections.html?ie=UTF8&storeID=books&ASIN=xxxxxxxxxx

Here is the primary feedback link: http://www.amazon.com/feedback

This link is live and can be included in your 'I am about to ship...' and
'Thank you for this order' emails with a gentle reminder about how much
you would appreciate feedback from your customer.

Here is a thread that will explain Amazon's book ranking system:

http://www.amazonsellercommunity.com/forums/thread.jspa?threadID=135086&start=0&tstart=0

This is the link to the A-to-Z Claim form:

http://www.amazon.com/exec/obidos/tg/browse/-/537868/ref=br_ca_/103-3272608-5307067

This is the link to respond to an A-to-Z Claim:

payments-guarantee-reply@amazon.com

FEEDBACK REMOVAL:

Copy and paste this into an e-mail to your customer:

Instructions for removing Feedback that has been left (you can send them to any buyers willing to remove feedback.

1. Open the main Amazon.com Web site at , and then click the Your Account button.
The Your Account page appears.
2. Next to View by Order, click the scroll box to select orders, then click Go.
A list of orders appears.
3. Locate the order, then scroll to the feedback section.
A Remove link appears on the right side of the order.
4. Click Remove.
The Remove Feedback page appears:

5. Select a reason for removing the feedback and then click Remove Feedback.
The feedback is removed.



  

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