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Topics - WayOutWest

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* General Online Selling Questions & Issues / Onesies and listing online
« on: November 05, 2015, 04:16:52 AM »
Just came across this and didn't know it, so thought I'd share in case others didn't know.  The common term for a one-piece baby outfit is "onesie".  That term is trademarked by Gerber.  If you have such outfits that are not Gerber brand, be sure to not list them using that term.

I don't have any to list (and haven't had) but didn't know it was a trademark. I've heard it used generically so often that I thought it was simply a common term for such outfits.
You know that oh-so-handy widget on Seller Central dashboard that shows how many AtoZ claims, how many chargebacks, how many feedbacks, and how many new buyer messages you have?  They took it away! 

Now you have to go to the messages page, go to the account health page, etc etc. 

* Amazon Central / New Liquidation Program for FBA Goods
« on: October 29, 2015, 08:11:47 PM »
For those that have low dollar items that are taking up too much warehouse space and getting hit with LTS fees, Amazon is introducing a liquidation program where you can Amazon send your items to their liquidator.

According to Amazon, the liquidation price is typically 10¢ on the dollar. Amazon will take 10% of the liquidation price and let you keep 90%.  So, say it's normally $10, it'll sell for around $1, Amazon will take 10¢, and you'll get 90¢.

For some items it might be worth it, but one should also consider what it might sell for as an FBM item and whether could sell for enough of a higher price to be worth recalling it.  And, of course there's always the 'recall it and send it back at the right season to FBA to avoid the LTS', bit.

Anyway, here's the email Amazon sent out to some select vendors:

Hello FBA seller,

We recently notified you via email that you have inventory in Amazon fulfillment centers in the U.S. that is subject to the Long-Term Storage Fee assessment on August 15, 2015. To help you reduce the impact this fee may have on your business, Fulfillment by Amazon would like to invite you to join a pilot liquidation program.

We have identified products in your inventory that would qualify for liquidation via an Amazon subsidiary. These products, which are listed in the attached spreadsheet, have an average selling price of less than $20 and will have been in an Amazon fulfillment center for six months or more as of August 15, 2015. Through this liquidation pilot program, you could recover a portion of your inventory cost while also removing this inventory to ensure that you are not charged the Long-Term Storage Fee for it.

You will receive 90% of the recovered value for each liquidated item, with Amazon's subsidiary retaining 10% of this value. Please note that the recovered value for similar inventory is typically about 10% of its original average selling price, although we cannot guarantee the value ultimately recovered through liquidation.

To enroll in this service, please complete the following steps:

1. Identify the ASIN quantities from the attached spreadsheet that you would like Amazon to liquidate on your behalf.

2. Reply to this email by 5 p.m. PDT July 27 with the word "yes" in the email body and the updated spreadsheet attached to the email.

After you respond "yes" to this email, Amazon will respond to you within 15 days to confirm the ability to liquidate the approved inventory, which will be exempt from the Long-Term Storage Fee assessment on August 15¸ 2015. This pilot program will accommodate only a limited number of participants, set at Amazon's discretion. Therefore, replying "yes" does not guarantee availability for your inventory in the pilot program.

If you have any questions, please respond back to this email and a sales representative will follow up with you.


The Fulfillment by Amazon team
* Amazon Central / People on old platform can FINALLY migrate to the new!
« on: October 29, 2015, 09:24:00 AM »
It's unknown as to if you will lose daily disbursement option if you later change your banking info, but this just in (courtesy of J&M Auctions on Amazon forums)

Dear Seller,

Starting today, you can migrate to the latest version of Selling on Amazon while retaining your ratings, reviews, feedback, listings, inventory, existing disbursement options, and category, product, brand registry and ISBN approvals.

By migrating your seller account, you can take advantage of the following additional features to grow your business on Amazon:

• Provide free shipping, set your own shipping rates and shipping model.
• Obtain access to greater customizations of geographic regions and service levels.
• Sell on and from your existing account using a North America Unified Account.
• Register for Amazon Business and sell your products to millions of Business customers.

Learn more about the new shipping rates and shipping model:

Learn more about the customization of geographic regions and service levels:

Learn more about North America Unified Accounts:…/registration-requirements.htm
[sorry, link came broken from person that posted it elsewhere]

Learn more about Amazon Business:

Please be aware that if you sell non-BMVD items (all items except Books, Music, Video and DVD) and have shipping overrides on non-BMVD items, those overrides will not be migrated. After migration, you will need to re-create any shipping overrides for non-BMVD items.

What are shipping overrides?
Shipping overrides are created when you select shipping settings for an individual listing that override your account level shipping settings. There are two ways you could have created shipping overrides:

   1. When editing an item that you fulfill yourself through the ‘Manage Inventory’ page, the shipping settings for that SKU show up at the bottom of the page. You can change listing level shipping settings in this section to be different from your account level shipping settings.

   2. By using an Inventory Loader, Standard Book Loader, Music Loader, or Video Loader file to upload changes to the "expedited-shipping" or "will-ship-internationally" fields with different values than what you selected for your account level ship settings.

Note that the account migration generally takes only a couple of minutes. During the migration, your products remain buyable.

To learn more about migrating your seller account, click the following link:

Amazon Services

* Great Deals / Woot Off! (Oct 28)
« on: October 28, 2015, 07:31:00 AM »
It's another woot off!  And, this time with a twist. Pay the $5 shipping charge once, and get free shipping on everything else bought today (except wine).
* Amazon Central / Amazon to Evaluate FBM and FBA Performance Separately
« on: October 26, 2015, 09:52:44 PM »
Changes to Seller Performance Metrics Display
Oct 26, 2015
Beginning in January 2016, Amazon will evaluate your selling performance by seller-fulfilled and Amazon-fulfilled orders separately.

To help sellers prepare for this change, Amazon changed the way we display seller performance metrics. Sellers can now view separate performance metrics by seller-fulfilled and Amazon-fulfilled orders. Using the new display, sellers can quickly identify performance problems in both fulfillment channels.
Just came across this and hadn't seen it before - an item that says that only Prime members can buy it!

If you view it when not logged in to your Prime account, instead of a buy button, there's a Try Prime for 30 Days button with the text, "Exclusively for Prime Members. This item at $xx.xx is reserved for Prime members." above it.
* General Discussions / PayPal Credit Card Rewards Points - Reduced
« on: October 24, 2015, 04:47:49 AM »
For those that have a PayPal branded credit card, just a heads up. They have reduced the points required on various reward items during the month of October.

Got a $50 Amazon Gift card on my way, thanks to PayPal  :laugh
* Amazon Central / New Seller Metric
« on: October 23, 2015, 04:30:55 PM »
Now, when buyers contact sellers via Amazon, they get an email message like the one below, which has links to take them to a survey (similar to the surveys when one contacts Amazon support)


We see that you recently requested a return for your Marketplace order xxxxxxx. Did the seller resolve your issue?

If yes, please click here:

If no, please click here:

(We’ll share this feedback with the seller to help them improve their service in the future.)

* General Discussions / USPS - Delivered, but to where?
« on: October 22, 2015, 12:24:58 PM »
We've all been there, either as a buyer or a seller, or both.  USPS says item was delivered, but it's nowhere to be found at the delivery address.  While I was in MN, I found out, from a very helpful Postmaster, that the delivery scans have GPS coordinates attached.  You have to have the Postmaster look it up on their system, but they can see exactly where it was scanned.  So, if the carrier did things the way they're supposed to be done (scanning at actual point of delivery instead of scanning while still at the post office) you can find out where that parcel disappeared to.
* Amazon Central / New Restrictions on Ink and Toner
« on: October 21, 2015, 04:25:37 AM »
Amazon is implementing restrictions on ink and toner, limiting it to authorized online vendors only.

To get permission to list, you will need to send in documentation from each manufacturer showing that you are an authorized vendor AND three brand invoices dated within the past 180 days reflecting your purchase of at least 30 units of the ink and toner products you wish to list.

A full list of impacted ASINs is available for download at; please note that this list may be subject to change. Please contact Seller Support if you need assistance identifying which ASINs are in your inventory.

Effective November 19th, 2015, you will no longer be eligible to list these products on, and your listings for these products will be removed. There is no adverse impact on your seller account for the removal, but we request that you refrain from relisting removed products.

* General Discussions / Meteor Shower - Oct 21 and 22
« on: October 21, 2015, 04:16:33 AM »
It's time for the semi-annual meteor shower caused by debris from Halley's comet.  Best times are projected to be just a little before dawn on Oct 21st and again just before dawn on Oct 22.
* Amazon Central / Planned maintenance / system outage - Amazon
« on: October 21, 2015, 04:13:43 AM »
Technical Notification
Oct 20, 2015
We will be conducting planned maintenance on our order management system from 12:00 p.m. to 10:00 p.m. Pacific Daylight Time on Saturday, October 24, 2015. During this time, sellers will not receive information about new orders via "Sold, Ship Now" e-mails, Order Reports, or Manage Orders in Seller Central.

During the planned maintenance, customers can still place orders on, and you will receive information about new orders once the planned maintenance is complete. Orders received before 12:00 p.m. will not be affected and sellers will still be able to confirm, cancel, and update these orders during the planned maintenance.


Word is that sometimes Amazon's system does not properly update your inventory count during events such as this. So, it would be wise to pull an inventory report before the outage and then to go back and check your inventory on every item that you sold that day to make sure the remaining quantity is still correct.
Saw this on another forum and thought I'd share. 

This is just a heads up for anyone shipping into or out of the Greater Cincinnati, South West Ohio, and Northern Kentucky area. The entire third shift at the Cincinnati regional post office was laid off at the end of September. Priority mail is currently running 3-8 days and first class is running 4-16 days
* Amazon Central / New shipping settings
« on: October 14, 2015, 08:38:12 PM »
Amazon sent me the following email. Note, your account might not yet be enabled for this.

Dear Seller,

Amazon is introducing a new Shipping Settings platform that allows you to regionalize your domestic and international shipping settings. This platform gives you more control in defining shipping options for your inventory, and we believe this change will give customers increased confidence in purchasing items from you.

With the new Shipping Settings platform, you can:

- Offer SKUs for Seller Fulfilled Prime ( and Guaranteed Delivery (
- Customize your Standard Delivery shipping speeds by state
- Set different shipping charges for Two-Day Delivery by state
- Set international shipping charges and shipping speeds by country
- Set different shipping settings for different sets of SKUs

Your account is now enabled to migrate to the new Shipping Settings and take advantage of these features. To get these features, you must migrate to the new Shipping Settings in Seller Central.  For more information about migrating, see the migration help page:

Important things to know before you migrate

- Your current shipping settings for each Marketplace you are registered in (US, Canada or Mexico) will be migrated to the new Shipping Settings in one session.
- Shipping Overrides are no longer supported in the new platform and your existing shipping overrides will not be migrated to the new Shipping Settings. This functionality is replaced by your ability to define multiple Shipping Templates. If you use third party integrators to manage your shipping preferences please check with them on compatibility with the new Shipping Settings. For more information about Shipping Templates, see
- The migration to the new Shipping Settings is one-way and cannot be reversed.

How to migrate to the new Shipping Settings platform

When you're ready to start the migration process, open "Shipping Settings" ( and click the "Start" button next to the "A new version of Shipping Settings is available now" message. If you'd like to adopt the new Shipping Settings platform, click "Migrate Now" and follow the migration steps. Migrating to the new Shipping Settings is optional for 2015 but will be required in 2016.

If you have any questions or feedback about the new product, please use the Contact Us form in Seller Support.


The Amazon Marketplace Team
* Amazon Central / FBA Scan & Ship - Java
« on: October 14, 2015, 06:14:45 PM »
FBA Scan & Ship will no longer require java!  Because of changes to browsers, Amazon is phasing out the requirement for java.  You will need to change some settings in your browser to accommodate Scan & Ship (which I tried to load the help page for, but it wouldn't load for me -- edit, it now loads). 

Below is the email
Dear FBA seller,

Some browsers are beginning to phase out support for Java applets, which the Scan & Ship tool currently uses to communicate with your printer. To ensure that you're able to continue using the tool, we are updating Scan & Ship to no longer rely on Java.

Chrome or Firefox users will need to do a one-time browser configuration in order to use the updated Scan & Ship tool (Internet Explorer is not currently supported). For instructions, please refer to the "Browser configuration for Scan & Ship" help page at The updated tool will launch in the next few weeks, but you may complete configuration early to ensure uninterrupted access to Scan & Ship.

Thank you for using Fulfillment by Amazon.

The Fulfillment by Amazon team
* Amazon Central / Idiocy at Amazon
« on: September 26, 2015, 04:43:51 PM »
I ordered a gallon container of RV wash & wax concentrate plus some other items. This is how they arrived, thanks to their wonderful packaging  (not to mention the USPS rules about liquids having to be double sealed, etc)

Then, when I called customer support, they wanted me to return the shipment *lmfao*

The trash bag that the box is in was provided by the Post Office because they were trying to keep it contained in the PO and in carrier's car
* Amazon Central / No more UPC exemptions
« on: September 09, 2015, 08:37:42 PM »
Amazon is doing away with UPC exemptions except for persons signed up for their Brand Registry.   Got this from Amazon today:

Dear Seller,

Your success is important to us, and we work continuously to identify opportunities to improve the selling and buying experience.

Our research shows that duplicate listings caused by missing or invalid UPCs make it more difficult for customers to find, evaluate, and purchase products. To improve customer experience, starting October 7th, 2015, we will begin requiring valid UPCs for new listings, regardless of any previous blanket UPC exemptions.

You are receiving this email because our records indicate that you have a blanket UPC exemption.

If you are a manufacturer or brand owner and your products do not have UPC codes, you can enroll in the Amazon Brand Registry to continue listing your products without UPCs.
For more information, see Amazon Brand Registry: Eligibility and Application Process help page:

If you are not a manufacturer or brand owner and your products do not have UPC codes, you might be eligible for a brand/SKU specific exemption.
For more information, see the UPC Exemption Process help page:

Thank you for selling on

Amazon Services
* Amazon Central / New Amazon Category to Compete with Etsy
« on: August 19, 2015, 07:02:37 AM »
Amazon is introducing a new store category, to compete with Etsy - Handmade At Amazon.  Eligible items include jewelry, home products, stationery, and party supplies. Items must be made entirely by hand, hand-altered, or hand assembled (not from a kit). Products must be handmade by you (the artisan), by one of your employees (if your company has 20 or fewer employees), or a member of your collective with less than 100 people. Mass-produced products or products handmade by a different artisan are not eligible to sell in Handmade.
* Amazon Central / Amazon quietly changes who you can share Prime with
« on: August 04, 2015, 08:12:14 AM »

Amazon has quietly changed the way Prime members users can share benefits with family members.

Previously, any subscriber to Amazon's $100-a-year service could extend the free two-day shipping option to up to four other people — who didn't actually have to live at the same address. Now the whole service is limited to one other adult and up to four children.

For the first time, at least, this includes Amazon Prime video.
. . .
The caveat is that you need to authorize the other adult's account, and that also means you can see one another's payment information.

Read the complete story at link above
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