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Topics - Southern Jewel's Fab Finds

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From Seller Support Forums:

AMAZON SENT OUT WRONG NOTICE !! Holiday Selling Guidelines

Oneida Books posted and link posted above:

Got through to support and verified the mistake .... EVERYONE got it and they are aware.

Expect an email correcting the mistake from Amazon

Edited by: Oneida Books on Oct 31, 2017 7:23 AM

All support staff aren't aware yet though so if you contact them don't expect they will know.

Blanket email sent out to every seller on Amazon:
Dear Seller,

We are writing to let you know that your seller account does not currently meet
some or all of the following Holiday Selling Guidelines for the Toys & Games
store this holiday season:

Your first sale on must occur prior to September 19, 2017 (sale
does not need to be specific to the Toys & Games store)
You must have processed and shipped at least 25 orders between September 1 and
October 31, 2017 (orders do not need to be specific to the Toys & Games store)
Your short term order defect rate must be no greater than 1% as of November
1, 2017.
Your pre-fulfillment cancel rate must be no greater than 1.75% between October
1 and October 31, 2017.
Your late shipment rate must be no greater than 4% between October 1 and
October 31, 2017.

To be eligible to sell in the Toys & Games store this holiday season, please
evaluate your selling practices and take action immediately to increase your
sales or improve your performance.

Posted on the forum: Amazon just called and apologized (yes, hell just froze over).
Real email will be November 8th!
Amazon Two-Step Verification is Mandatory by November 1

Oct 20, 2017
We want to make sure that all Seller accounts are more secure during and after the holiday season. To accomplish this, we require all Seller Central users to enable Two-Step Verification (2SV) before November 1. After that date, you will not be able to sign into Seller Central until you enable 2SV. Make sure that you and anyone with permissions for your account have enabled 2SV in order to ensure uninterrupted access to Seller Central.
* Amazon Central / Amazon - Prepaid returns on seller-fulfilled items
« on: October 16, 2017, 10:45:19 AM »
Prepaid returns on seller-fulfilled items

Amazon will enable prepaid returns for sellers, starting October 2.

The update is scheduled to take place over several weeks.
If your account has been enabled for prepaid returns, you will see a notification at the top of the Manage Returns page.

This return process will automatically approve all seller-fulfilled returns that fall within the Amazon returns policy.
Customers with approved returns will be able to print a prepaid return shipping label through the Online Return Center instantly.

You can continue to track your return requests on the Manage Returns page.

I checked my Manage Returns and don't see that I'm included. Phew!
Thread on Amazon Seller Forums
* Amazon Central / Are prescription drugs the next target for Amazon?
« on: October 10, 2017, 09:46:36 AM »
I mentioned this months ago...I think in July 2017.
Are prescription drugs the next target for Amazon?

Another day, another report that Amazon might try to upend a part of the traditional retail industry.
Are pharmacies and the health care business next?
Two analysts at Leerink, a boutique investment firm that focuses on the health care industry, said in a report Friday that Amazon (AMZN, Tech30) will "almost certainly" get into the prescription drug distribution business within the next two years.

Shares of the CVS (CVS) and Walgreen (WBA) drugstore chains both fell nearly 5% Friday following the release of the report. Pharmacy benefit management company Express Scripts (ESRX) dropped more than 2.5%.
The stocks were all down again Monday. CVS and Walgreen dropped 3% further and Express Scripts fell 5% -- even as Amazon rose and the Dow and Nasdaq hit new all-time highs.
Amazon is simplifying how we display prices to customers
Oct 5, 2017

Starting in mid-October, Amazon will begin simplifying the detail page to show your lowest offer price and a "list price," if you choose to provide one. When this change happens, prices formerly described as "sale" prices will be displayed as "prices." If you use the sale price, there will no longer be a separate field or display for pre-discounted prices after the change occurs. You do not need to take any action when the price display changes.

You might be interested in the following features:

List price: To include a list price, please review Amazon's Policy on Reference Prices, and complete the "Manufacturer's Suggested Retail Price (MSRP)" field in Seller Central or in the inventory upload file. List prices must represent the price at which sellers or other retailer(s) have recently made substantial sales of the product in question. Sellers also are responsible for ensuring that the list prices provided to us remain current.

Promotions: To let customers know that you are offering a sale or special discount—such as percent off, buy one get one, or free shipping—using Promotions tools. For more information, see the Promotions Help page.

Things that make you go hmmmmmm
* Amazon Central / Amazon - Manage FBA Inventory Report
« on: October 05, 2017, 09:38:29 AM »
Manage FBA Inventory Report will show inbound data for shipments created in the last 18 months

Currently, Shipping Queue and Received Inventory report provide access to shipping data for shipments created in the last 18 months.

To make our reports consistent, effective Sept 15th, 2017 we're updating the Manage FBA Inventory report to show inbound data for shipments created in the same time period.

You can access the fulfillment reports by going to Reports and clicking fulfillment.
* Amazon Central / Referral Fee Discount on Grocery Products
« on: October 05, 2017, 09:36:52 AM »
Amazon Referral Fee Discount on Grocery Products

Oct 2, 2017
To help sellers list more products and keep prices competitive, Amazon is offering a limited-time referral fee discount on Grocery products.

This fee promotion starts at 12:00 a.m. October 15, 2017 (PST), and will run through 11:59 p.m. October 14, 2018 (PST).

During this promotion, the referral fee will be 8% of the total sales price for Grocery products that have a total sales price of $15.00 or less.

This is down from 15% of the total sales price on all Grocery products.
The total sales price is the price paid by the buyer, including the item price and any shipping and gift-wrap charges.
Fulfillment by Amazon Liquidations Program Temporarily Closed

As of October 2, 2017, the FBA Liquidations program is temporarily closed.
If you have not received payment for your units, note that we are still working to secure the best price for your inventory.

If you have already enrolled units, and you have not received payment, the liquidation proceeds will appear in your account within 3 weeks.

We called this
I didn't choose many to be liquidationed, it was more of an experiment.
Now I know.
* Amazon Central / Amazon Bytes for Keyword Search
« on: September 28, 2017, 08:47:53 AM »
Policy updates
• Important changes to keyword search limit
Limiting search keywords has been shown to improve the quality of search results. In an effort to help customers find the right products, please ensure your product search keywords for the US marketplace are 250 characters or less (not including spaces and punctuation). It's important that you follow this policy for existing and newly registered ASINS or they will not be searchable on Amazon.

1 byte = 1 digit
space = 1 byte
number = 1 byte
letter = 1 byte
Special symbols = 2 bytes

Via: Amazon Seller Forums
* Amazon Central / New requirement when sending products to Amazon FBA
« on: September 27, 2017, 09:05:44 PM »
New requirement when sending products to Amazon

Hello from Fulfillment by Amazon,

In order for your products to be placed in our fulfillment centers more accurately and to be ready for sale quicker, starting on October 2, 2017, you will be required to provide the weight of a product in the manufacturer’s original packaging.

This information will help improve the accuracy of your inventory records and help move your products through our fulfillment network more efficiently so that they can become ready for sale quicker. You will receive a prompt to enter this weight for each ASIN when you create a new shipping plan if this information is not already on file. You will only be asked to provide this information once per ASIN.

The weight of the product in the manufacturer’s original packaging is needed in addition to the box content information, because it allows us to calculate the weight of each unit within the box individually.

Visit Send FBA inventory to Amazon (sign-in required) to learn more about shipping to our fulfillment centers.

To find out more about box content information, visit Box content information for shipments to Amazon (sign-in required).

Thank you for selling on Amazon.


The Fulfillment by Amazon team

**Note to self: Expect shipments to take three times as long thanks to listing against other sellers items that didn't fill in the weight when they set up the Amazon catalog page.
* Great Deals / Big Lots Friends & Family starts this weekend
« on: September 27, 2017, 10:36:53 AM »
Friends & Family starts this weekend
20% off

Saturday: Rewards Members, get 20% off your entire purchase all day Saturday, September 30th**. Plus, get free shipping on orders $99 or more online*. To use in store, scan your Rewards card at checkout. To use online, sign in to your Rewards account before checkout, and the discount will be automatically applied. See other restrictions below.

Sunday: All customers get 20% off your entire purchase all day Sunday, October 1st**! Extended store hours 8am to 10pm. To use in store, present coupon or barcode to cashier. Online discount will be automatically applied. No code needed!
* Amazon Central / Amazon Additional FBA listing requirements
« on: September 27, 2017, 10:29:06 AM »
Additional FBA listing requirements
Sep 26, 2017

As a reminder, when you select Fulfillment by Amazon (FBA) for your listing, you will be required to provide additional information about the product.

To ensure the safety of our customers and compliance with all applicable regulations, you will need to provide additional information on any products that are batteries, contain or are sold with batteries, or may be considered dangerous goods (also called hazardous materials or Hazmat). To learn more about dangerous goods, please refer to the Dangerous goods identification guide.

For batteries and products containing or sold with batteries, you will be asked for descriptive characteristics such as battery composition (e.g., lithium ion, alkaline, etc.) and the number of batteries. Most technical details are listed on the outside of the battery or are available from the manufacturer.
For products considered dangerous goods, you will be required to provide additional information to identify characteristics of the product such as flammability or corrosiveness that would indicate the transportation classification (UN Number). This information can often be found on the item’s outer packaging or a Safety Data Sheet (SDS).
For more information, please view our help videos – Information on Dangerous Goods and Battery Questions Help.

If you do not provide the requested information, you will not be able to create or convert your product listing(s) to FBA. At this time, listings that are already converted to FBA will not be impacted by this change.
Ten tips to prepare your advertising for the holiday season
Sep 26, 2017

We’ve compiled ten tips to help you leverage Sponsored Products and Headline Search Ads to help grow your holiday advertising. Use these tips throughout the season to optimize your ads and reach holiday shoppers with targeted ads for your products. View the tips here.

Not an active advertiser? Register now.
Already registered? Create and optimize your campaigns.
* Amazon Central / Amazon Handling Time and Transit Time Policy Changes
« on: September 27, 2017, 10:27:25 AM »
Handling Time and Transit Time Policy Changes
Sep 21, 2017

You can now set the Handling Time for all your products to 1 day in Shipping Settings.  If any of your products already had 1 day Handling Time, then this change is effective immediately. To change this setting, go to the Edit Product page or use the Inventory file templates. For more information, visit Modify delivery time.

Based on feedback from sellers, we made this change to allow faster delivery times and therefore improve buyer satisfaction. For sellers who are already shipping items within 1 day, your new and existing products may be automatically defaulted to 1 day Handling Time.

The default Transit Time and available SLAs for Standard Shipping within the United States are also being updated to better serve our customers:
Media Item (Books, Music, Video, and DVD) updates:
4 – 8 business days to the Lower 48 States
7 – 14 business days to Hawaii and Alaska
Non-Media Item updates:
3 – 5 business days to Lower 48 States
4 – 8 business days to Hawaii and Alaska
Be sure to edit your shipping templates within Shipping Settings. To change the default settings, visit Create, edit, or delete shipping templates.

A new SLA of 2-4 days is also being introduced and will be available for selection by end of October. If you use USPS Priority or USPS First Class Mail for shipments to the Lower 48 states, we recommend you set a Transit Time of 2 – 4 business days to optimize customer experience. You will receive an email communication when this change becomes available.
Restriction on shipments of products that don’t have an active offer
Sep 22, 2017

Starting September 21, 2017, you can no longer ship additional units of products with stranded inventory to an Amazon fulfillment center. Stranded inventory refers to FBA inventory in fulfillment centers that do not have an associated active offer, and as a result, are not available for purchase by customers on Amazon. During shipment creation, you will see a stranded inventory alert if you add a product with existing stranded inventory to your shipment.

You can attempt to fix your stranded inventory by going to the Fix Stranded Inventory page and taking the suggested action to associate your inventory with an active offer. You can also try fixing your inventory listings in bulk using the Bulk Fix Stranded Inventory Report. If you are unable to fix the stranded inventory, you may need to create a removal order or contact Seller Support.

Important: If you do not fix a stranded inventory issue within 30 days of notice, we may dispose of your stranded inventory in accordance with FBA policies. For more information, see the Required removals help page.

You can find frequently asked questions about stranded inventory on the Fix Stranded Inventory help page. We welcome your feedback on these changes at
* Amazon Central / Order Not Received - Shipped by Amazon FBA
« on: September 27, 2017, 09:21:47 AM »
I don't have any idea what is going on with the recent increase of refunds to customers.
Reason of all but one: Order Not Received
We're talking double digits in the past month.

I contacted Seller Support and was told that the items show as delivered.
But state to wait the blah 45 blah days blah blah blah.

I know this.
What I wanted them to know is that there is a uptick in the amount of received items being claimed as order not received scamming of Amazon/Sellers and pass along my worries.
Won't do any good, but geeeeesh...if my numbers are up, I can only imagine the big sellers.
* Amazon Central / Feedback the...
« on: September 20, 2017, 05:19:15 PM »
Ok, I'm told to 'educate' my buyer about Amazon's feedback policy.

1) Customer has communications blocked from all Amazon sellers.
2) Against Amazon policies to contact customer via phone.

Asked Seller Support when I was told to educate my
When I can't call them and they have communications blocked?

Response: Contact your buyer and educate them of Amazon's feedback polices.
Second query: I ask them how and upgrade this case to a Team Leader.
Response: Contact your buyer and educate them of Amazon's feedback polices.

Third query: I ask them how.
Response: I need to contact my buyer and educate them of Amazon's policies. 
<rolling eyes>
flippin' bots
* Amazon Central / Free inventory removal for a limited time 9-20-2017
« on: September 20, 2017, 05:14:20 PM »
Hello from Fulfillment by Amazon,

On October 1, 2017, monthly inventory storage fees will increase from $0.64 per cubic foot to $2.35 per cubic foot for standard-size items and from $0.43 per cubic foot to $1.15 per cubic foot for oversize items for October, November, and December. For a limited time, however, you can remove inventory for free to avoid these previously announced fees.

Starting today, September 19, 2017, FBA is waiving new removal-order fees for inventory that's currently in U.S. fulfillment centers. Act quickly before normal removal fees apply again.

To start, go to Manage Excess Inventory (Pro sellers) or FBA Inventory Age (Individual sellers) in Seller Central (sign-in required). Then choose Create removal order from the menu next to any FBA item in your inventory.

The new Inventory Performance Index (IPI) can help you identify which ASINs to remove. The IPI will show your excess inventory and the estimated costs of holding this inventory. 

If you remove inventory free of charge under this promotion, you will not be able to send in more units of these ASINs until your inventory levels fall below our projection of your sales for the next two months or until January 1, 2018. This sales projection is based on your average sales from the past 90 days. 

Note that removals during peak and promotional periods could take longer to process than the standard 10 to 14 days. Learn more about free removals (sign-in required).

The duration of the promotion is limited and may be discontinued at any time. Act now to take advantage.

Thank you for selling on Amazon.


The Fulfillment by Amazon team
* Amazon Central / Amazon shops to open inside some Kohl's stores
« on: September 07, 2017, 05:02:41 PM »
Read in full: Amazon shops to open inside some Kohl's stores

Amazon is continuing its effort to bring its online business into stores.
The department store on Wednesday announced Amazon "smart home spaces" are coming to 10 of its stores in the Los Angeles and Chicago areas, starting in October.
Shoppers will be able to buy Amazon gadgets -- like Kindles and Fire tablets -- accessories and smart home products, such as the Echo speaker at these locations. The dedicated spaces within Kohl's (KSS) are 1,000-square feet and will be staffed by Amazon sales associates.

near the end of the article:
Amazon is working hard to move the smart home category forward. Last week, it announced a partnership with Microsoft (MSFT, Tech30) that would allow their respective voice assistants to communicate with each other in third-party products. The effort could make consumers more likely to adopt smart home products if different voice assistant can work together.
* Amazon Central / Amazon and downtown San Francisco
« on: September 07, 2017, 11:10:10 AM »
Amazon just snapped up 200,000 square feet of office space in downtown San Francisco. They have 1,300 job openings in the Bay Area/Silicon Valley. 30,000 employees in the Bay Area alone and climbing. California will give the tax breaks when it wants but Amazon will want to poach the best of the best from Google, Facebook, Apple, Oracle etc... etc... that's why they keep expanding there. Yes, its expensive to live in the Bay Area but the benefits of being able to tap into the millions of qualified tech and executive talent makes it worth it.

Besides look whats already there:

Amazon Digital Music | San Francisco, California
Alexa Internet | San Francisco, California
Goodreads | San Francisco, California
Amazon Lab126 | Sunnyvale and Cupertino, California
Alexa | Sunnyvale and Cupertino, California
A9 | Palo Alto, California
Amazon Web Services | San Francisco and Palo Alto, California
Amazon Game Studios | San Francisco and Palo Alto, California
Twitch | San Francisco, California
TenMarks | Burlingame, California
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