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Topics - Southern Jewel

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Changes to Return and Refund Process for Seller Fulfilled Orders

Effective November 15, 2019, if you are fulfilling customer orders in the US from outside the US, you must provide Amazon a valid US return address for items under $10.
Amazon will use this address to generate prepaid return labels for customers on eligible return requests.
If a US return address is not provided, Amazon will issue the customer a refund for eligible returns without requiring the item to be returned.

***What about Post Office addresses?
Not that I use one, but more rural areas might/
Amazon Seller’s response to return requests required within 48 hours

In our continuous efforts to improve the customer experience, Amazon has updated the A-to-z Guarantee claim policy.

To help you avoid any potential or unnecessary A-to-z Guarantee claims, we ensure that customers first submit a return request in the Online Return Center and wait 48 hours for your response prior to being eligible to file a claim. We will now also require that you provide a response to this return request.

You can see your outstanding return requests on the Manage Returns page in Seller Central. In the event that a customer files a claim and you have not provided any response to the return request within 48 hours, we will grant the claim and debit your account for the claim amount.
Hello from Fulfillment by Amazon,

Since we announced expansion of one-day deliveries, we have made Prime Free One Day available to members with no minimum purchase amount on more than 10 million products, coast to coast.  The customer response has been remarkable, and FBA sellers have benefited.  To make Prime Free One Day delivery possible, we invested hundreds of millions of dollars in our fulfillment and transportation network on behalf of sellers in Q2 2019 alone.  We continue to upgrade our network to further speed up deliveries and invest in infrastructure, tools, services, people, and programs that benefit FBA sellers.

While investing in our network, we need to manage our storage space so that we can continue delighting customers with products they love at faster delivery speeds.

Effective January 1, 2020, we are changing the IPI threshold for storage limits to 400 (previously 350). 

Storage limits will continue to be evaluated on a quarterly cycle.  For example, if your IPI score is less than 400 during the week of November 11, 2019, you will be notified of your potential storage limits for Q1 2020.  You will then have six weeks to improve your IPI score.  If your IPI score is still below 400 during the week of December 23, 2019, storage limits will apply for Q1 2020.  Sellers who maintain an IPI score of 400 or greater will have unlimited storage for standard size and oversize items (monthly storage fees and long-term storage fees still apply).

You can track your IPI on the Inventory Performance Dashboard, where we also provide you with ways you can improve your performance:

    Reduce excess inventory: Take action on the Manage Excess Inventory page to reduce your storage fees and carrying costs.
    Improve sell-through: Take action on the Inventory Age page to increase your FBA sell-through rate on low traffic and low-conversion products.
    Fix listings: Take action on the Fix Stranded Inventory page to ensure your inventory is available for purchase.

Free inventory removal promotion
To provide a head start on improving inventory health, we are offering a limited-time, free inventory removal promotion for all sellers with an IPI score of 350 or above at any point in October 2019. Sellers without an IPI score are not eligible for this promotion.

We will notify you if we end this promotion earlier.  To take advantage of this offer, you must submit a removal order before the promotion ends.
Go to Inventory Age and choose Create removal order from the menu next to any FBA item in your inventory.

You will not be able to send us more units of any ASINs you remove during the promotion until: 1) January 31, 2020, when this restriction expires, OR 2) your inventory level for the removed ASINs falls below your sales over the last 90 days for the removed ASINs.
Thank you.

The Fulfillment by Amazon team
* E-commerce In The News / Black Friday 2019 It's coming!
« on: October 03, 2019, 11:02:05 AM »
It. Has. Begun.
Black Friday 2019

Cyber Monday = Woop Woop

Starting September 1, 2019, Amazon will automatically make eligible inventory available to US charities when you choose to dispose of overstock and returns stored in US fulfillment centers.
This program will reduce the number of products sent to landfills and instead help those in need.

The donation option will apply to inventory that you select for disposal manually and through automatic disposal settings.
Our usual disposal fees apply.

You can opt out of the donation program at any time by disabling FBA Donations in your FBA settings.

For more information, including the organization handling the donations, visit .
* Amazon Central / FBA’s In-Stock Head Start feature Oct 2019
« on: October 03, 2019, 10:56:29 AM »
Amazon Announcement:
FBA’s In-Stock Head Start feature – until recently a pilot program for a limited number of sellers – is now available for all eligible sellers.

With In-Stock Head Start, we can automatically make your temporarily out-of-stock products available for customers to find and buy when your shipment is on its way to the fulfillment center.

Even with the best inventory planning, popular products may sometimes go out of stock, and that can affect your product discoverability and sales. With In-Stock Head Start, we will make your eligible out-of-stock products available for customers to find and buy when your shipment is on its way and we are confident about its arrival date. In-Stock Head Start will go into effect on October 10, 2019, for all sellers with eligible inventory.

How you could benefit
In-Stock Head Start has a number of potential benefits:

    Discoverability: Items that are on their way to the fulfillment center will appear in search results, giving customers a wider selection and helping to increase traffic to your product detail pages.
    Sales: Customers can buy temporarily out-of-stock items, which can result in improved sales.
    Inventory productivity: Taking customer orders while your products are on their way to the fulfillment center can reduce the time between shipment and sale.

To get all of the details, find out if your products qualify, and learn how to pause or reactivate the feature, click the button below.
* Amazon Central / Amazon - Jungle Scout - Permissions - What?
« on: October 01, 2019, 02:44:39 PM »
Jungle Scout wants what?
Permission to view browser history?
Say What?
I don't use this service but warning others.
* Amazon Central / Deactivated for Potential Pricing WTH
« on: September 28, 2019, 10:42:08 AM »
I have an item.
A very well ranked item.
I received notice that the item has been deactivated for potential pricing.
Is the price too high?
After fees, I'm making $$ but nothing exorbitant.
<rolling eyes>

My pricing is in line with other sellers.
Oh, Did I mention the main competitor is Amazon?

There are other sellers items of the item.
Oh, Did I mention that their inventory is still active even though my price was lower than theirs?
What the every lovin' #*&$% is going on?
C'mon, Amazon!

This is the 3rd time in six weeks.
I end up being so frustrated after back and forthing with seller support (every time a team leader request) that I'll remove inventory just to have it be over with.

Rant is over!
* General Discussions / WayOutWest tornadoes in OK
« on: May 23, 2019, 08:05:32 PM »
Stay safe, I've been watching the tornadoes out your way... Scary!
* Amazon Central / US manufacturers moving production out of China
« on: May 11, 2019, 08:15:09 PM »
Just in case any of you are sourcing your products for sale from China.
Latest stats show that 40% of sellers on Amazon have items that are sourced from China.

US manufacturers moving production out of China

The comments on this thread are well worth taking the time to read.

If you have a WSJ subscription check out the following article (or use to bypass paywall):

If you have a WSJ subscription check out the following article (or use to bypass paywall):

Snippet: Even if President Trump eventually lifts tariffs, multinationals will know they can be reimposed if tensions flare again.
And China could slap tariffs, too.
So to limit their exposure, many will shift assembly of U.S.-bound goods to third countries less exposed to protectionist threats.
In some cases, the uncertainties stemming from trade tensions were the final nudge for companies, already facing rising costs in China, to go elsewhere.

Camera maker GoPro is moving production for the U.S. market from China to Guadalajara, Mexico.
Shoemaker Steve Madden is moving production to Cambodia.
Taiwan-based Foxconn Technology Group is weighing assembling Apple Inc.’s iPhones in India, a huge emerging smartphone market.
Amazon Must Remove Toxic School Supplies, Kid’s Jewelry from Marketplace Nationwide

This has LONG been an issue.

Amazon Must Remove Toxic School Supplies, Kid’s Jewelry from Marketplace Nationwide <--- Reddit Conversation

May 9 2019

AG investigation found some school supplies with more than 80 times legal limit of lead

SEATTLE — Attorney General Bob Ferguson today announced that Amazon will commit to nationwide corporate reforms after his office’s investigation found dozens of children’s school supplies sold on its online marketplace had illegal levels of toxic metals lead and cadmium.

Ferguson’s investigation revealed that individuals in Washington and across the country made at least 15,188 purchases of products with illegal levels of lead and cadmium from When it learned of the results of the investigation, Amazon contacted the purchasers in early 2019 encouraging the disposal of the toxic items and provided more than $200,000 in refunds. To resolve the investigation without a lawsuit, Amazon entered into a nationwide legally binding agreement to block the sale of children’s schools supplies and jewelry on without lab reports and other proof from the sellers that the products are not toxic. In addition, Amazon will pay the Attorney General’s Office $700,000, which will be used to fund future environmental protection efforts, including future investigations into toxic children’s products.

“As a parent, when I buy products for my kids, I expect them to be safe,” said Ferguson. “All retailers must ensure that their products do not pose a threat to Washington children. If they don’t, they will hear from my office.”

“While so many of us benefit from the convenience of online retailers, the products they sell shouldn’t harm our families or the environment where we live,” said Department of Ecology Director Maia Bellon. “This is especially true with products marketed for kids. I appreciate the close collaboration with the Attorney General in supporting the enforcement of the Children’s Safe Product Act, and I’m proud of the long-term difference we at Ecology can make with our product testing efforts.”

Both state and federal laws prohibit the sale or distribution of children’s products that contain lead or cadmium above certain levels. Lead can cause a variety of neurological problems in children, and in large amounts, can lead to organ failure and death. The federal Consumer Product Safety Improvement Act prohibits levels of lead exceeding 100 parts-per-million (ppm) in any accessible component of a children’s product. Under state law, levels of cadmium, a metal known to cause cancer, cannot exceed 40 ppm.

The Attorney General’s Office, in partnership with the Washington State Department of Ecology, tested children’s school supplies for harmful levels of lead and cadmium in 2017 and 2018. The tests targeted products the two agencies suspected might contain toxic metals. In total, two rounds of tests identified 51 products sold on that tested positive for illegal levels of lead and cadmium. In the first round of testing, 16 of the 43 products from Amazon tested positive for illegal levels of toxic metals. In the second round of tests, the two agencies found that 35 of 41 products examined exceed the legal limits. The Department of Ecology paid for the first round of testing and the Attorney General’s Office funded the second round.

These items featured cartoon characters, plush exteriors and bright primary colors and were marketed to children younger than 12. In particular, some sellers’ pencil pouches had component parts containing approximately 8,500 ppm of lead — more than 80 times the legal limit. In one test, a pencil pouch contained more than 35 times the legal limit of lead and nearly 29 times the legal limit of cadmium. Amazon also performed its own tests on several products and confirmed that the levels were higher than those allowed by state and federal laws.

Children’s school supplies and jewelry found to exceed the legal limits of these toxic metals include:

Pencil pouches



Book covers



The legally binding agreement, filed in King County Superior Court, requires Amazon to discontinue the sale of any children’s school supplies or jewelry containing lead and cadmium levels exceeding those allowed by state and federal laws.

Amazon also will require all current sellers of these children’s products nationwide to provide certifications and lab testing from an accredited lab showing that their products are safe. The company identified approximately 18,000 sellers on its marketplace that offer around 900,000 individual children’s school supplies and jewelry products. These corporate reforms apply nationwide to all products of this type sold Image of pencil case that cadmium and lead above legal limits on, including those sourced from retail vendors (where Amazon is the seller of record) or sold by third-party marketplace sellers (where Amazon is not the seller of record).

Any future sellers must provide this certification before listing their products for sale. Moreover, if the Attorney General or Washington Department of Ecology advise Amazon of any children’s school supplies or jewelry that exceed safe levels, Amazon must remove the product from its online marketplace within two business days.

After Ferguson concluded his investigation and shared the results with Amazon, the online retailer contacted the consumers who purchased the more than 15,000 affected products, including nearly 600 of which sold to Washingtonians, and provided more than $200,000 in refunds. Amazon sent these notices to the email address associated with the purchaser’s account. Amazon also delivered this information to the federal Consumer Product Safety Commission to initiate a recall process.
Amazon reveals how third-party sellers are kicking its butt on sales

In a new report, published on Tuesday, Amazon said its sellers in the US earned as much $90,000 a year from selling on its stores.
And on average, these sellers in the US, are earning as much as $90,000 a year from selling on its stores, creating 1.6 million jobs around the world, Amazon said.

Ummm, yuh.
We (the third party sellers) have been doing this for some time.
Amazon's big $$$ is via cloud services.

Customer phone number anonymization

May 2, 2019
You or your delivery carrier may only contact the customer via phone for delivery issues through our phone number anonymization system.

When calling a customer, use the temporary phone number, including the extension if provided, and follow the prompts. The phone number will expire once the package is delivered. This system is scheduled to be rolled out over the next few weeks.

As a reminder, in accordance with our Communication guidelines, you should only contact customers to fulfill an order. If you need to contact a customer for any reason other than package delivery, please use the Buyer-Seller Messaging Service.

Refer to the Prohibited seller activities and actions policy for information about appropriate use of customer phone numbers.
Amazon Confirms It Will Close Four Fulfillment Centers For Retrofitting

According to the news report, the facilities to be closed are called "Amazon Robotics Quick Deploy," which handle small items and use Kiva orange robots that move shelves of goods to human pickers. The centers, located in California, Illinois, New Jersey and Texas, will be re-designed for use as sorting centers, Amazon Fresh delivery hubs and print-on-demand book sites, according to the report. An Amazon spokesperson told Yahoo that it has determined that various facilities are now better suited to handle different types of inventory than they have in the past.
Starting July 2019 You can now take your Amazon returns to all Kohl's stores

To borrow another persons comment:

That's pretty kohl.
Amazon plans to make Prime shipping one-day by default

I'd been wondering why the past 2 months most of my Prime purchases have given me the option of Free One Day Shipping.
AND even more important, ALL of them arrived in one day.
This incentive has moved me to purchase MORE on Amazon as versus getting in car, driving to store, fighting the crowd, purchase item and take it home. ( I was going to start it off with get dressed but...I am essentially dressed, just happens to be my comfy home clothes. ha)

Woop Woop!
Wondering if other retailers will step up and match.
* Amazon Central / Jonesing for a free removal
« on: April 20, 2019, 12:56:28 PM »
Not that I have that many but in the scheme of things...hoping for another after Easter and before the summer.
Important changes to Seller Fee Taxability on 4-11-2019

Dear Seller,

We are reaching out regarding the possible tax implications on some seller fees beginning June 1, 2019.

Some states consider specific Selling on Amazon fees such as per item, order, and refund fees as a taxable electronic service. Similarly, some states consider FBA inventory prep fees such as bubble wrap, polybag, taping and labels as taxable. Seller fees is not increasing however; you might see tax applied to some seller fees.

For more information regarding this change, refer to the FAQ below:

- What fees are taxable?

Selling on Amazon fees (based on your business location):
•       Referral Fee
•       Subscription Fee
•       Variable Closing Fee
•       Per-item Fee
•       Promotion & Merchandising Fee
•       Refund commission Fee
•       Checkout by Amazon
•       Sales Tax Collection Fee

FBA service fees (based on order fulfillment center):
•       Labeling Fee
•       Polybagging Fee
•       Bubble wrap Fee
•       Taping Fee
•       Opaque Bagging Fee
•       Repackaging Fee

The above list is some common seller fees. For a complete list of seller fees, refer to the following Help pages:
Selling on Amazon Fee Schedule:
FBA features, services, and fees:

- How will tax be calculated on my seller fees?
For Fulfillment services, the fulfillment center performing the taxable service will determine the tax rate.
For Selling on Amazon fees, the location of your business in a taxable state will determine the tax rate calculated.

- When does this begin and where can I see any tax collected on my seller fees?
Beginning June 1, 2019, Amazon will start collecting sales tax on taxable seller fees. Tax collected will reflect with the order fee on the transaction details of your Payments Reports. Date range payment reports will continue to reflect the sum of fees per order.

- Can I opt out of using FBA fulfillment services that may be taxable?
FBA services are performed on your items when you elect to purchase these services from Amazon or when the packaging and prep requirements are not met.
To manage your FBA settings and minimize FBA service fees by prepping your items before sending to an Amazon fulfillment center, visit Fulfillment by Amazon settings at
To learn more about packaging and prep requirements, refer to the Help page available at

For more information on Amazon fees, please visit the Selling on Amazon Fee Schedule at


Amazon Seller Services
* Amazon Central / Voice Of The Customer - Account Health - Beta
« on: April 10, 2019, 09:34:22 AM »
Voice of the Customer Beta
This can be found under Seller Account Health.
Account Health
Customer Service Performance
Product Policy Compliance
Performance Reports
Voice of the Customer

My stats look Pretty Pretty Good.

As we all know, it only takes one little bitty issue to throw our seller accounts down that deep deeeeeeep hole with Amazon.

Stumbled upon this new beta in my Amazon settings this am.
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