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Messages - kbalona

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You can now order 6 packs of 15 at a time. This is great, I was ordering every other day just to keep in supply.
* Everything eBay / Re: Helpful eBay links
« on: January 21, 2013, 11:35:13 AM »
3rd party fee calculator:
I was looking over some of the proposed rate increases, and it looks like the biggest hit is going to be FCMI low weight parcels, with up to a 60% increase! This will definitely affect us, as I do use FCMI quite frequently. Other points:
Priority Mail increases 3.7% for online customers (Commercial Base)
First Class Package has an average increase of 3%
Parcel Post (Now called Standard Post) increases an average of 6.3%, and now includes free tracking and DC.
Parcel Select jumps 9% on average mentions a "Expedited Service Fee" that costs $2.50 and can be added to the free Flat Rate packaging to expedite delivery, but I haven't been able to find details on that.
I figured out the problem last night, and it was my fault. I use some software that pulls my eBay sales into my Magento store for processing, but it also has the capability to list to eBay right from Magento...and it seems I had unknowingly activated this setting. I turned it off again, and everything is back to normal.
I'm having a really odd problem. I listed an item the other day, and an hour later a duplicate of this listing showed up in my account. It's a BIN, GTC listing. I immediately canceled it, thinking it was just some random glitch. Now this morning I found it was again listed under my account, and again canceled it, only to have it re-list a few hours later. I decided to call eBay, and talked to a nice CS rep who confirmed that I was properly ending the item, and cancelled the listing from his end (as well as crediting me for the previous listings). He also suggested that since the original listing was posted through Auctiva, that I should check with them to make sure everything is OK on their end, which I did. (I had already checked and double checked that there were no auto relist profiles assigned to it). Auctiva promptly replied back saying there was no record of it being posted from their end. I was hoping for the best, but I just got another Listing Confirmed email for this rogue listing. I have no idea what to do. Maybe I should try cancelling the original listing and hope its doppelganger leaves as well.
* Amazon Central / FBA freight
« on: December 10, 2012, 05:16:55 PM »
If anyone here has experience sending in product for FBA using LTL or truckload freight, I'd like to talk to you.
Update. I never did hear back from this fraudster, so I canceled the order.
* Computer Lab / Leap Motion
« on: June 26, 2012, 09:34:25 AM »
I just had to pre-order one. I can think of so many ways this gadget could make life easier.
Not only that, but if you accept PayPal, your return policy really doesn't mean anything. PayPal doesn't care if you say you don't accept returns. I'm not sure, but credit card companies are probably the same way.
It's now Tuesday evening and I haven't heard back from him. Sent him another email this morning asking if he received my email on Friday. I'd like to be optimistic and think that he's not getting my emails, but my gut is telling me otherwise.
I don't have nearly enough stock to fill the order, but I'm holding off on ordering them in until I confirm the order. So if this does fall through, I won't be out any money.
The person called me back from the message I had left on his phone, says it was his partner that placed the order and his partner wasn't in at the moment. I told him to tell his partner that there was going to be a delay shipping his order because of the quantity requested, and to please have him call me back because I would like to talk to him. I got an email a little later from the buyer, wondering how long the delay would be. I sent him an email a while ago with details on how long it will take. I also told him that we either need to ship the order to the billing address (which has been verified as a match with the card number), or he will need to fax us front & back images of the credit card along with photo ID of the cardholder in order to verify that the order is authentic. Currently I'm waiting for his reply.
It seems the card processors & banks couldn't care less if us merchants get ripped off from fraudulent purchases. I had a potentially suspicious order come in, high dollar amount compared to our average, a large quantity of a single item. Shipping address is not the billing address and the email address provided is using a free mail account. The billing & shipping addresses are in CA, but the IP address the order was placed from originates in PA, all red flags. The billing address is a match on the AVS, but that doesn't help much. The phone number provided goes to a message box, I left a message but haven't heard back. So I called our processor, that was a waste of time. They couldn't tell me anything I didn't already know. So I called Visa merchant assistance to get the number of the issuing bank, which turns to be "Card Services" (Visa call center). The lady there checked the shipping address to see if it was listed as an alternate address (was not). What I wanted her to do is contact the cardholder using their contact info to find out if the purchase was authorized, but no, she can't do that. I asked her if there was someone that could do that, she said no. So now it seems I'm on my own. I went to and looked up the billing address and got some phone numbers for the residence there (name on the address does not match the name on my order, nor do phone numbers). It's just 4am in San Francisco so I'll have to wait a few hours to call. I'm not sure what else to do, except email the buyer and tell him I can only ship this order to his billing address (6 hours from the shipping address according to google). The only reason I have a little hope that this is legit is because the product ordered has zero street value.
* Everything eBay / Re: Class Action Settlement I was FLOORED
« on: December 05, 2011, 04:28:36 PM »
Today I got a check in the mail for $0.89!!! :0240
I hardly ever list auction-style...I wish there would be a FVF holiday ;)
I ship a lot via USPS so a shipping holiday is always nice. But the next day isn't so much :P I picked & packed 65 orders in about 3 hours, which was a record :D!
All USA.
Got another chargeback today. Same reason as last, cardholder does not recognize transaction/possible fraud. This is getting ridiculous.
The reason given for the recent chargeback is that the cardholder does not recognize the transaction/possible stolen card info. I have had this type in the past and all have been resolved, usually the person doesn't recognize the name or doesn't associate it with an order.
Update 2:
Got a notice yesterday, the amount was once again debited from our account, as "the cardholder continues to claim the merchandise ordered was not received" (their words). In other words, the cardholder has won this chargeback. Thankfully, this one wasn't a large amount. I received another chargeback notice yesterday, on a $420 order that was shipped early this month. This claim is fraud, rather than merchandise not received.  :?
This is more of a rant than anything else. I've been having horrible luck with USPS FCI this year, shipments (Even to Canada) taking longer than ever, I've had to re-ship or take hits several times.
So today I get a phone call from an eBay customer, purchased an item 2 weeks ago and is all upset because he hasn't received it yet. I explained to him that First Class International has no tracking and taking longer than 2 weeks is not unusual. He would have nothing of it. First, he claimed the listing guaranteed delivery in X amount of days via a Priority carrier...not true. It states (ebay's calculator) First Class Mail International as the only available delivery method, delivery time varies by destination, etc. I told him the only guarantee was that we'd ship it within 2 days of receiving payment, (we shipped same day in this case). He then proceeded to chew me out for using First Class or "snail mail". He said he will give it one more week and then he will be contacting Visa, I will be getting dinged on my DSR's & feedback, and customers will start leaving me. I told him to take a look at my feedback, it's 100%. He proceeded to say "Yeah I've seen your feedback, your shipping time rating is terrible" (his exact words). I said, Sir, I have all 4.9 or 5 star ratings across the board. He didn't say anything. He obviously didn't read the listing, the terms, or the shipping information. Buyers like this nearly drive me up the wall.
On the bright side, I had a buyer from Brazil earlier this year that I refunded for Item Not Received, after about 35 days. About a week later, I received a PayPal payment for the total amount, along with a note saying that he had received the item that day.

Days like this make me want to quit shipping internationally, but when I look at the numbers it's quite a small amount that actually make trouble. I suppose part of the reason it seems like so many this year is because my volume is up considerable compared to previous year, I've shipped about 250 parcels out of the country so far this year. So at this point it seems to still be worth it.
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