Author Topic: Amazon refunded customer again...  (Read 49 times)

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Southern Jewel's Fab Finds

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Amazon refunded customer again...
« on: August 12, 2017, 09:44:04 AM »
Fulfilled by Amazon.
They can't find the package via carrier tracking.
Refunded customer. (which of course customer deserves refund)
Take $$$ from me.
This is an Amazon FBA issue.
Amazon Fulfilled guarantees my customers delivery of their purchase within promised delivery time.
I pay them high fees to do this.
Amazon didn't.
They should eat the cost.

Getting a rash of issues from CS that I've not seen in quite some time.
They are NOT being trained correctly.

GRRRRRRRRRRRRRRRRRRR!
</vent over>



uncleleroy

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Re: Amazon refunded customer again...
« Reply #1 on: August 12, 2017, 07:30:36 PM »
I've gotten quite a few of these within the last month or two. I haven't had time to fight these but it's getting to the point that I'm going to take half a day and go over all of my refunds and scream bloody murder about this. I don't need the stress of really stupid SS agents doing this.

Southern Jewel's Fab Finds

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Re: Amazon refunded customer again...
« Reply #2 on: August 13, 2017, 09:44:31 AM »
I've never had to keep a running list of crazy support tickets before and not happy that I'm advised by SS to check back within 45 days to bump the case.
Ad-freakin-vised to remind them in 45 days to refund my money.

Not right.
This item was lost by their carrier and is over a month and a half old.
They expect me to eat the cost, remind them in 45 days and hope for a refund.

@jeff Is this how you want your long time sellers treated?

uncleleroy

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Re: Amazon refunded customer again...
« Reply #3 on: August 14, 2017, 01:11:33 PM »
@jeff Is this how you want your long time sellers treated?

I don't think Jeff really cares about anyone but himself. He's proven that time and again.

Southern Jewel's Fab Finds

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Re: Amazon refunded customer again...
« Reply #4 on: August 14, 2017, 08:57:36 PM »
Upgraded ticket finally got the attention.
Too many tries to get the answer I deserved.

Amazon is eating the cost as it falls on their shoulders.

Get those Customer Support and Seller Support properly trained!!

Didja hear Amazon might be getting into the ticket market as another venue?
Wonder if it will break the monopoly up..



  

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