Author Topic: Amazon Shipping Clusterfark - Check Your Amazon Orders!  (Read 2938 times)

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biscuit

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Amazon Shipping Clusterfark - Check Your Amazon Orders!
« on: September 15, 2009, 06:14:01 PM »
Quote
Technical Notification
Sep 15, 2009
...
Shipping configuration: We recently experienced a technical issue that impacted shipping calculations for orders placed between approximately 6:00 PM  September 14th and 6:50 AM PDT September 15th. The issue has been resolved and all other orders are unaffected.

Orders impacted during this event may have incorrect shipping costs and may have allowed shipping locations and speeds (e.g. expedited) that you may not have configured in your shipping settings.

We are working through the details of all impacted orders and will provide more information as soon as possible. Thank you for your patience. We apologize for any inconvenience this may have caused.

Where's the [facepalm] emoticon?

We have a few orders that were affected.  We talked to TAM, and they are apparently working on some sort of resolution.  Be careful - if you refund a customer, Amazon may go ahead and refund again when they apply their "fix"!

Also, TAM would not say whether they would reimburse us for customers that were undercharged on shipping.

<sigh>



VintageSilver

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Re: Amazon Shipping Clusterfark - Check Your Amazon Orders!
« Reply #1 on: September 15, 2009, 06:25:48 PM »
Ack!  We just placed an order for a new bike for DD last night...wonder if it will be affected?   :?

Southern Jewel's Fab Finds

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Re: Amazon Shipping Clusterfark - Check Your Amazon Orders!
« Reply #2 on: September 15, 2009, 07:33:14 PM »
Thanks!


WayOutWest

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Re: Amazon Shipping Clusterfark - Check Your Amazon Orders!
« Reply #3 on: September 15, 2009, 09:50:19 PM »
Thanks for the heads up, much appreciated!  Thank goodness I have amazon temporarily disabled while out of town *phew!*    Hopefully you and other members dont get too many headaches from this.


gypsumoon

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Re: Amazon Shipping Clusterfark - Check Your Amazon Orders!
« Reply #4 on: September 16, 2009, 12:28:24 PM »
Thanks, biscuit!

  

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