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Messages - Southern Jewel's Fab Finds

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1
* General Discussions / Black Friday 2017 100 days away
« on: August 15, 2017, 08:05:37 PM »
That's right.
It's coming.
100 days.

After that comes our ecommerce day.
Cyber Monday!

Prepare, Prepare, Prepare!
2
Upgraded ticket has now been upgraded by Amazon to another team.
Not rocket science.
It's a food item, that was purchased now 120 days ago that Amazon should not have accepted as a return due to their own rules/regs.
They should eat the cost.
3
* Amazon Central / Re: Amazon refunded customer again...
« on: August 14, 2017, 08:57:36 PM »
Upgraded ticket finally got the attention.
Too many tries to get the answer I deserved.

Amazon is eating the cost as it falls on their shoulders.

Get those Customer Support and Seller Support properly trained!!

Didja hear Amazon might be getting into the ticket market as another venue?
Wonder if it will break the monopoly up..


4
Just a tad bit much...hahahaha.
Amazon shipment today hit only one fulfillment center...fingers crossed it remains.
It's KY and is a bear.
Sits on the dock and scanned in for three days before they check it into my inventory..and then still ship it out to other warehouses.
5
* Amazon Central / Re: Amazon refunded customer again...
« on: August 13, 2017, 09:44:31 AM »
I've never had to keep a running list of crazy support tickets before and not happy that I'm advised by SS to check back within 45 days to bump the case.
Ad-freakin-vised to remind them in 45 days to refund my money.

Not right.
This item was lost by their carrier and is over a month and a half old.
They expect me to eat the cost, remind them in 45 days and hope for a refund.

@jeff Is this how you want your long time sellers treated?
6
AND I know I mentioned this...but...it's a flippin' food item.
Which is against Amazon's policy to be accepted for return.
https://www.amazon.com/gp/help/customer/display.html?nodeId=201077750

I'm not happy.
Not happy in the least bit.

Countless tickets into Amazon Support and they are telling me I have to eat the cost.

Amazon Seller Support broke their own rules by accepting a return for a food item on an order that was close to 120 days old...this is wrong in so many ways.

Amazon wants to accept the return, then they should eat the cost...not the seller.
7
* Amazon Central / Amazon refunded customer again...
« on: August 12, 2017, 09:44:04 AM »
Fulfilled by Amazon.
They can't find the package via carrier tracking.
Refunded customer. (which of course customer deserves refund)
Take $$$ from me.
This is an Amazon FBA issue.
Amazon Fulfilled guarantees my customers delivery of their purchase within promised delivery time.
I pay them high fees to do this.
Amazon didn't.
They should eat the cost.

Getting a rash of issues from CS that I've not seen in quite some time.
They are NOT being trained correctly.

GRRRRRRRRRRRRRRRRRRR!
</vent over>
8
Customer Service Gripe:
Refunded customer for an order that was close to 120 days old.
Accepted item back into my inventory that was a food item.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!
9
* Amazon Central / Re: LTSF August 15, 2017 Coming Up Fast
« on: August 12, 2017, 09:36:50 AM »
Yep.
Shipments ready to go.
<thumbs up>
10
* Amazon Central / Re: LTSF August 15, 2017 Coming Up Fast
« on: August 10, 2017, 07:05:56 PM »
Hunkering down with the total left in the warehouse.
A good percentage of the inventory is for the up and coming holiday seasons...
These will sell in the coming months.
I've cleaned out everything that needed to be cleaned out with a combo of self-fulfill, dispose and liquidate.
11
* Amazon Central / LTSF August 15, 2017 Coming Up Fast
« on: August 09, 2017, 09:41:59 AM »
Countdown is On!

The next Fulfillment by Amazon inventory cleanup is scheduled for August 15, 2017. On that day, units that have been in an Amazon fulfillment center in the U.S. for six to 12 months will be assessed a Long-Term Storage Fee of $11.25 per cubic foot. Units that have been in an Amazon fulfillment center for more than 12 months will be assessed a Long-Term Storage Fee of $22.50 per cubic foot.

In the past, one unit of each ASIN in storage has been exempt from the Long-Term Storage Fee.
Consistent with Amazon’s Long-Term Storage Fee assessment in February 2017, Long-Term Storage Fees are now assessed on all inventory that has been in a U.S. fulfillment center for six months or more. The fee exemption for one unit of each ASIN no longer applies.
We are not planning a free removal promotion prior to August 15, 2017.

If you file a Removal Order before August 15, 2017 to have this inventory returned to you, you will be unable to send in additional units of these ASINs until January 1, 2018.
You can continue to sell through your remaining inventory of these ASINs.
You are responsible for paying the appropriate fees for the return of these units.
12
Hey!
I resemble that remark.
HA!
13
* Amazon Central / Amazon's eating the media, too
« on: August 02, 2017, 05:29:12 PM »
Read in full: Amazon's eating the media, too

Amazon is moving into every sector from groceries to health care, but it's clear that dominating the media business is also a priority.
Why it matters: Not only is Amazon competing against digital media companies for ad revenue — they're challenging Hollywood studios for box office dominance, gobbling video distribution deals from cable companies, and launching social media and messaging networks to compete with the other major tech platforms. And their strategic investments to make money in these areas show no sign of slowing down.


Take the time to read it in full, it's not long...Interesting article.
14
I appreciate Amazon taking a photo of the delivery, but this isn't my front door.

Has this happened to anyone else? I can see how it'd be useful in proving a package was actually delivered, but this is not my front door. Cute door mat though. http://imgur.com/a/YK2VS


Say Whuuut? I've not had this service, anyone else?
This is an easy and inexpensive way for Amazon to insure pkgs are delivered.
We just purchased a ring.com video doorbell.
So kewl to watch our packages being delivered, answering our 'doorbell' when we're not home and adding an extra layer of security.
Plus, I'm a nerd and like this sorta thing.
15
* Amazon Central / Re: New Return Policy for Merchant Fulfilled Products
« on: August 02, 2017, 04:45:49 PM »
Bourbon
<wink>
16
Ugh!

Will I still be able to 'fight' to have a removal done?
Or will jeff bezos email be so full of sellers emails that this will eventually go back to a previous version.

Gosh, I miss the olden days of Amazon.
<smile>
17
* Amazon Central / Re: Split Shipments Starting August 14
« on: August 01, 2017, 10:18:12 AM »
The last email I received regarding where my shipments would be going.
Confusing, because...
Amazon stated all of my shipments would be going to TX.

My shipments had already been going to TX and had been for quite some time.

Get settled down to get my next shipment out...guess where it went?
Not Texas. 

Next shipment went to KY and have continued for the last 2+ months.

I'm anxiously awaiting my next email to see where my shipments might or might not be going.

18
* Amazon Central / Re: New Return Policy for Merchant Fulfilled Products
« on: August 01, 2017, 10:11:16 AM »
Simplifying?
19
* Amazon Central / Re: Attention: All Amzon Customers
« on: July 29, 2017, 11:42:54 AM »
Yep.
Just look at Target as an example.
MSRP on tag, then their price and then the mark-downs.
It's SOP for most businesses.
20
* Amazon Central / Re: Scam Seller...Outta Hand
« on: July 25, 2017, 09:53:36 AM »
I wish reporting would make a difference to Amazon.
It doesn't.

In the long run it leaves a bitter taste for buyers on Amazon.
That bitter taste does hurt my business.
And their reputation, too.

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