Author Topic: This is new...  (Read 622 times)

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Southern Jewel's Fab Finds

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This is new...
« on: March 15, 2018, 03:09:32 PM »
I'm not sure if it's just me...
I received a negative feedback the other day.

I promptly received a PHONE CALL from Amazon.
I wasn't available so Amazon left a message.

The message stated:
We wanted to make you aware that a customer has left a negative feedback.
Please sign into your account and share your side of the product fulfillment.

What?
Whoa!

It was fulfilled by Amazon and immediately removed once I notified them.

Has anyone else received a phone call?

Darn!
I received a neutral day before yesterday on a fulfilled by Amazon.
No phone call and no removal once Amazon was notified.

I agree with hubster, he states a neutral (3) shouldn't count towards a positive or negative in our seller metrics/health report.
Especially when the wording of the feedback is a postive experience.



uncleleroy

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Re: This is new...
« Reply #1 on: March 18, 2018, 12:16:47 AM »
I have never received a phone call about negative feedback from Amazon. And it was an FBA order on top of that ???

I used to get all kinds of calls from Amazon (not initiated by me) at all times of the day and night. I never did answer any of the calls and finally they quit.


Southern Jewel's Fab Finds

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Re: This is new...
« Reply #2 on: March 18, 2018, 02:32:11 PM »
I have my phone set for only peeps added to my favorites list (on phone) can call after 9:00.

The reason I did that?
Ohhhh...allow me to tell you.

Amazon called me, mind you all in one night... 4 times!
After 11:00PM my time.

Had it been an issue that was very important, gotta answer right now...I'd have been thankful.

Was it?
Nope.

No more.
Called the next morning to complain.
Don't know if it did any good...doubt it.

After that, only family gets thru to me after 9:00.

I still think it was a beta negative phone call.
It was their Amazon Warehouse issue.
<rolling eyes>


uncleleroy

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Re: This is new...
« Reply #3 on: March 18, 2018, 04:32:44 PM »
I have a rule about Amazon phone calls: If I am not expecting it, I don't answer it. I never used to answer phone calls from numbers I don't know, even local ones. Unfortunately I have to do so now. Working on getting my folks in-home care since they are getting up there and are having a difficult time taking care of themselves. Especially since Mom broke her leg twice within a 3 month period.

Southern Jewel's Fab Finds

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Re: This is new...
« Reply #4 on: March 20, 2018, 09:53:55 AM »
We're in the sandwich generation.

We've spent the better part since Feb 5th in Gainesville at the VA - Shands for my father.
BTW, if anyone ever would like to donate to an excellent program:
Fisher House Foundation

And before that, it was my husband's mother that we helped.

Blessed to be able to help them both my father and my beloved mother-in-law who passed.

You will find what you need, it's hard and requires many hours but in the end you will find what works for all.

My father is a veteran and many of his benefits helped with in home care and maybe some of those might help you.
I found in home care for my father via VA...hopefully that will help you.

My biggest disappointment was I found that many VA benefits had been cut since October of 2018 by 50% which made helping him much harder.
His designation is: Catastrophically Disabled
So sad that we promised our veterans and then promises were broken.

Your rule is similar to mine, if I'm expecting a phone call from Amazon then I will answer.
99.9% of my cases opened with Amazon state handle via email.

  

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