Author Topic: FBA Feedback Not Removed  (Read 139 times)

0 Members and 1 Guest are viewing this topic.

uncleleroy

  • Advanced Seller
  • Champion Counselor
  • ****
  • Offline Offline
  • Posts: 510
    • View Profile
FBA Feedback Not Removed
« on: November 27, 2017, 06:08:55 PM »
Customer orders item via FBA. Amazon fails to deliver. Customer leaves negative feedback. Amazon says "screw you". Amazon leaves feedback as is. Leroy reopens case. Leroy waits for someone who can't speak English to say "screw you".



Southern Jewel's Fab Finds

  • Administrator
  • Master Motivator
  • *****
  • Offline Offline
  • Posts: 17137
  • Southern Jewel's Fab Finds
    • Pinterest
    • View Profile
    • Southern Jewel's Fab Finds
Re: FBA Feedback Not Removed
« Reply #1 on: November 27, 2017, 08:19:34 PM »
Yep.
I hear you loud and clear.
Product Review.
A feedback regarding color was recently left for me.
Item has white background.
I checked on 2 iPads, 1 iPad mini, 1 laptop, 1 desktop computer.
All show background of item with a white background.
I can't help customer's settings on their means of viewing Amazon are skewed...the item has a white background.
Customer states item page looks gold.
Whuuuut?
Plus, item delivered late by Amazon.

Removal or strike-thru of feedback.
Nope.

Modified to add...
I sent this to issue to jeff.
I pay high fees to Amazon to insure my customers receive their package on time.
And also to insure that I am treated as a priority as a seller.

I hate having to do this, but if he would only look at the 'little' folks selling on his venue, he would understand that we work hard and follow the rules.
 
« Last Edit: November 27, 2017, 08:23:48 PM by Southern Jewel's Fab Finds »

uncleleroy

  • Advanced Seller
  • Champion Counselor
  • ****
  • Offline Offline
  • Posts: 510
    • View Profile
Re: FBA Feedback Not Removed
« Reply #2 on: November 28, 2017, 01:13:00 AM »
Hopefully you will get yours removed.

Raaji (or whoever this person's name is) actually removed it on the first attempt. wow. :o

Southern Jewel's Fab Finds

  • Administrator
  • Master Motivator
  • *****
  • Offline Offline
  • Posts: 17137
  • Southern Jewel's Fab Finds
    • Pinterest
    • View Profile
    • Southern Jewel's Fab Finds
Re: FBA Feedback Not Removed
« Reply #3 on: November 28, 2017, 09:15:52 AM »
YAY.
Had one yesterday that was an Amazon Fulfilled and arrived damaged.
Filed for strike thru/removal.
Nope.
Filed a second time.
Nope.
Upgraded to Team Leader.
Finally, yesterday afternoon the team leader...Oh of course that should be struck through...Amazon warehouse shipped the item and it arrived damaged.

Not right that we the sellers have to work through the bots to get this issue taken care of.


uncleleroy

  • Advanced Seller
  • Champion Counselor
  • ****
  • Offline Offline
  • Posts: 510
    • View Profile
Re: FBA Feedback Not Removed
« Reply #4 on: November 29, 2017, 08:32:12 PM »
Billy-Bob struck again.

Southern Jewel's Fab Finds

  • Administrator
  • Master Motivator
  • *****
  • Offline Offline
  • Posts: 17137
  • Southern Jewel's Fab Finds
    • Pinterest
    • View Profile
    • Southern Jewel's Fab Finds
Re: FBA Feedback Not Removed
« Reply #5 on: November 30, 2017, 06:14:43 PM »
I believe it would be in Amazon's best interest to remove any negative that is left for an FBA order.
It's smart in the long run.
Buyers don't always know they are buying from a 3rd party seller and believe that if they leave a negative Amazon will swoop in and take care of the purchase.
Nope.

  

Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo
Smf