Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Topics - uncleleroy

Pages: [1] 2
* E-commerce In The News / Buying Cheap Chinese Junk Online
« on: May 29, 2018, 06:02:54 AM »
Just read an article in The Atlantic about people's experience with as well as the reporter's own experience.
* Amazon Central / Change in Feedback Presentation
« on: May 25, 2018, 01:05:30 PM »
Amazon began rolling out a new format this past week in how feedback is presented to buyers. After noticing a change (without any warning by Amazon, of course), I opened a case with seller support. Here is the email I received back:

I went through your email and understand that your lifetime feedback rating is not showing on the offer listings page.

Please allow me a chance to explain this to you.

I've researched and found the reason of this. This occurs when a seller has more than 10 ratings in the past 12 month period.

Consider the example, the information for one seller displays Seller Rating:99% positive over the past 12 months. (395 total ratings), While another reads Seller Rating:94% positive 'lifetime' (141 total ratings). This occurs because the second seller in the example above has less than 10 ratings in the past 12 month period.

As soon as a seller receives 10 ratings for the year period, the feedback rating display will change to "over the past 12 months." Likewise, as ratings age and fall out of the 12 month period, the display will change from showing "12-month" statistics to showing "lifetime" statistics when the number of ratings for the seller over the past 12 month period falls below 10.

In your case as you've received more than 10 ratings (100%over the past 12 months. (274 total ratings) ), your rating display is "over the past 12 months." Please do not worry as it displays that your selling account has pretty much good rating than others.

I request you to understand that this is totally system generated and we as Seller Support Team doesn't have access to change it. I've taken this as a feedback and conveyed this to our business team since I understand this is important to you. Once this feature of showing up lifetime reviews of all sellers, is launched you would be notified on your registered email address "".

Also, I'm able to see your lifetime rating on your feedback manager which is 100%, I'm glad to see that:

Your understanding and co-operation on this issue is appreciated.

If you still have any further queries you can write back to us by clicking the "Contact Us" form.

As a Support Representative your satisfaction is my top priority, and your feedback a very valuable asset.

Hope you have a great day and please don’t hesitate to contact us again if you need help in the future.

Happy Selling!
* Amazon Central / Inventory Performance Index (IPI)
« on: May 20, 2018, 11:50:01 AM »
If anyone does FBA, I am sure you are aware of the IPI. Here is a brief synopsis from the forum moderator Susan:

"Good inventory management can lead to reduced costs, improved profitability, and more business growth for FBA sellers. Improved inventory management will also help your products be received and delivered to customers more quickly. The Inventory Performance Index87 (IPI) measures inventory management over time, including how well you balance inventory levels and sales, fix listing problems that make your inventory unavailable for purchase, and keep popular products in stock. We will continue to improve the IPI score to ensure it encourages and reflects inventory management best practices.

As there has been some confusion about the new metric, here are answers to frequently asked questions:
What does my IPI score mean?

An IPI score above 450 means your FBA inventory is performing well, and a score above 550 indicates your inventory is a top performer. A score under 350 could lead to limits being placed on your FBA storage and to overage fees, as outlined in the new storage limit policy"

Here is the following thread:
* Everything eBay / Ebay Promotions
« on: May 04, 2018, 03:15:25 PM »
As an eBay newbie, I was hoping to get some help from some veterans. I would go to the forums over there but they seem kinda dead. Plus, it's not as easy to navigate (at least not for me, a  mere simpleton and peasant).

I am thinking about upgrading to a paid basic membership so I could list additional product to clear out. I would like to create a promotion that if customers buy 3 or more videos, they would be priced at 5.00 each instead of their regular listing price. I don't want to do that with all of my inventory, just certain skus. Is there a way to do that? If so, how? If not, is there something else I can do similar to what I was thinking?
* Amazon Central / Supply Chain Connect
« on: May 02, 2018, 09:10:06 PM »
Hello from Fulfillment by Amazon,

Tap into the efficiency of Supply Chain Connect (SCC) to streamline the shipment process for your suppliers who ship inventory directly to Amazon fulfillment centers.

Watch this video to learn more about the benefits of using SCC, which include:

    A central portal where suppliers can process your FBA shipments with greater accuracy
    Automated email alerts that notify your suppliers when your shipments are ready to be processed
    A streamlined process for your suppliers to enter box-content information, and immediately download FBA shipment and item labels

Invite your suppliers to start using SCC today. On your User Permissions page in Seller Central, scroll down to the Amazon Supply Chain Connect Permissions section, and send your invitation.

If you have questions, contact us at

Thank you for selling on Amazon.


The Fulfillment by Amazon team
* Amazon Central / Amazon Pay By Invoice
« on: May 02, 2018, 09:08:38 PM »
Introducing Pay By Invoice with Guaranteed Payments

Since 2015, Amazon Business has connected thousands of sellers to new business customers. We are excited to announce that we are now offering Amazon Business customers a new payment method called “Pay by Invoice.” Pay by Invoice gives qualified Amazon Business customers the option to receive an invoice with an extended payment due date. Pay by Invoice represents a new growth opportunity for sellers by encouraging Amazon Business customers to use the Amazon Marketplace as their primary channel for B2B purchases.

What does this mean for you?
As a seller on Amazon, you do not need to do anything to make your items available for purchase by Amazon Business customers using Pay by Invoice. Your products will automatically become available for invoiced purchasing with no added fees or effort. Amazon will handle all aspects of the invoicing process, including credit risk assessment, billing, and collection activities. For all Pay by Invoice transactions, payment to you is guaranteed, even if the Amazon Business customer is late or defaults on their payment to Amazon.

For any invoiced orders that you receive on Amazon, your payment on these orders will be credited to the available balance of your Selling on Amazon account as soon as the customer payment is processed and no later than the 7th day past the due date of the customer’s invoice.

Get Paid Faster
We are also launching the ability for you to “Get Paid Faster” for invoiced orders. With this feature, your payment will be credited to the available balance of your Selling on Amazon account immediately after shipment for a processing charge of 1.5% of the invoiced order amount.

The invoiced order payment process will be launched after June 30, 2018, although it may take longer to receive your first invoiced order due to the limited number of Amazon Business buyers qualified for Pay by Invoice. You will receive additional information and resources prior to the launch.
Hello from Fulfillment by Amazon,

In 2018, we are adjusting our FBA storage fees and policies to encourage improved inventory management, which will help your products be received and delivered to customers more quickly. These changes will take place throughout 2018. We are informing you now so you can plan for these changes.

Changes for all FBA sellers:

    Monthly Inventory Storage Fees: Starting April 1, 2018, monthly inventory storage fees will be increased by $0.05 per cubic foot for standard-size and oversize items. This change will first be reflected in May 2018 charges for storage that occurs in April 2018.  See the table below and Monthly Inventory Storage Fees for more details.
    Long-Term Storage Fees: Starting September 15, 2018, long-term storage fees will be adjusted and the assessment dates will be changed from a semi-annual basis to a monthly basis. See the table below and Long-Term Storage Fees for more details.
    Minimum Long-Term Storage Fees: On August 15, 2018, we will introduce a minimum charge of $0.50 per unit per month for items in fulfillment centers for 365 days or more. The greater of the applicable total long-term storage fee or minimum long-term storage fee will be charged. See the table below and Minimum Long-Term Storage Fees for more details.

Changes for sellers with a Professional selling plan:

Through the inventory management tools and FBA storage fee structure, our goal is to encourage efficient inventory management that benefits you, customers, and Amazon. While we continue to invest in our fulfillment network to better serve your business, at times we experience physical constraints on inventory capacity during key shopping seasons. To help minimize these constraints, we want to continue to allow the most efficiently managed inventory to flow through the network, while limiting less efficiently managed inventory.

The Inventory Performance Index is our first step in setting a bar on inventory performance. Beginning July 1, 2018, we may limit access to storage for sellers with an Inventory Performance Index below 350. Your current Inventory Performance Index score is 525, which indicates you are doing a good job managing your FBA inventory. Your score is updated weekly based on your ongoing inventory management. Sellers who maintain an index score of 350 or greater will have unlimited storage for standard‑size and oversize items (monthly storage fees and long-term storage fees still apply). See the table below and FBA Storage Limits Changes for more details.

Changes for sellers with a Professional selling plan who do not maintain an Inventory Performance Index score of 350 or greater:

Starting July 1, 2018, storage limits will be evaluated every three months on a quarterly cycle. If your Inventory Performance Index is less than 350 six weeks before the start of a quarter, you will be notified of your potential storage limits. If your Inventory Performance Index score is still less than 350 at the end of that quarter, those limits will apply for the next quarter. See the table below and FBA Storage Limits Changes for more details and examples.

Under the FBA inventory storage limits policy, you will not be able to create a new shipment to Amazon until your inventory level drops below your storage limits. If your existing inventory exceeds your storage limits for a given month, we will also charge an Inventory Storage Overage Fee on the portion of your inventory that exceeds your storage limits, in addition to monthly inventory storage fees and, if applicable, long-term storage fees. The overage fee will be charged monthly at $10.00 per cubic foot, based on the daily average volume of inventory that exceeded your storage limits throughout the month. We will be updating our tools to reflect cubic feet of storage instead of the number of units that we currently show.

Monthly Inventory Storage Fees
Prior to April 1, 2018
Storage month                       Standard-size                     Oversize
January – September           $0.64 per cubic foot         $0.43 per cubic foot
October – December            $2.35 per cubic foot         $1.15 per cubic foot

April 1, 2018 and after
Storage month                        Standard-size                  Oversize
January – September           $0.69 per cubic foot         $0.48 per cubic foot
October – December            $2.40 per cubic foot         $1.20 per cubic foot
Minimum Long-Term Storage Fee
August 15, 2018 and after
Inventory assessment date    Items in fulfillment centers 365 days or more
Monthly (15th of every month)    $0.50 per unit
Long-Term Storage Fees
Prior to September 15, 2018
Inventory assessment date                            Items in fulfillment centers 181 to 365 days    Items in fulfillment centers 365 days or more
Semi-annual (February 15 and August 15)                  $11.25 per cubic foot                                            $22.50 per cubic foot

September 15, 2018 and after
Inventory assessment date                     Items in fulfillment centers 181 to 365 days    Items in fulfillment centers 365 days or more
Monthly (15th of every month)                                   $3.45 per cubic foot                                              $6.90 per cubic foot
Professional Selling Plan Storage Limits
     July 1, 2018 and after
Inventory Performance Index
Score less than 350
(6 weeks before the quarter ends AND
 at the end of the quarter)
   Score of 350 or more
Storage limits                                                             Updated quarterly                                       Unlimited
Monthly Inventory Storage Overage Fee    $10.00 per cubic foot over the storage limit                    Not applicable
For more information about these upcoming changes, including fee schedules, definitions, and examples, visit and You can track your Inventory Performance Index on the Inventory Performance Dashboard. This free tool provides a hub for optimizing your FBA business, including customized recommendations to grow your sales and reduce costs.
We welcome your feedback on these announced changes at The FBA business team will review each comment.
Thank you for selling on Amazon.


The Fulfillment by Amazon team
* Amazon Central / Slow Sales Thread
« on: February 25, 2018, 09:21:03 PM »
Been seeing more "slow sales" threads on the forums. I've been hit with slower than normal (for this time of year) sales. However, I did have one order for 20 boxes of Christmas cards. And they weren't even discounted. Go figure. Ho, Ho, Ho.

And no, I'm not calling anyone a ho.
* Everything eBay / PayPal Monopoly on eBay Ending
« on: January 31, 2018, 09:59:49 PM »
Here is what I got in my email today from eBay:

eBay is happy to announce plans to further improve the customer experience by intermediating payments on our Marketplace platform. In doing so, eBay will manage the payments flow, simplifying the end-to-end experience for both buyers and sellers. We have signed an agreement with Adyen, a leading global payments processor, to become our primary payments processing partner. PayPal, a long-time eBay partner, will be a payments option at checkout for eBay buyers.
You do not need to take any action at this time. The transition to full payments intermediation will be a multi-year journey.
Over the past three years, eBay has transformed its business to drive the best choice, most relevance and most powerful selling platform. Building out our payments capabilities is the next step in that strategy.
Payments intermediation will bring significant benefits for eBay sellers. You can expect a simplified pricing structure, more predictable access to funds, and most sellers can expect their costs of payments processing to be reduced. We’re also working on ways to provide sellers a central place to track and manage their business, which can soon include payments information.
By offering buyers more choice in how they pay and expanding payment options into more geographies, eBay believes sellers will be able to reach more buyers and improve conversion.
The transition to full payments intermediation will be a multi-year journey. eBay will begin intermediation on a small scale in North America starting in the second half of 2018, expanding in 2019 under the terms of the Operating Agreement with PayPal. In 2021, we expect to have transitioned a majority of Marketplace customers to the new payments experience.
Again, you do not need to take any action at this time. As eBay gets closer to the initial phase of its intermediation efforts, we will share more details about this process and next steps for sellers. In the meantime, please read the eBay Inc announcement for further information. For any immediate questions or to share feedback, please email
We’re looking forward to what’s next, and to getting there with you.
As always, thank you for selling on eBay.
Bob Kupbens
Laura Chambers
VP, B2C Selling
VP, C2C Selling
* Amazon Central / Long-term storage fees February 15
« on: January 04, 2018, 03:36:38 PM »
Hello from Fulfillment by Amazon,

FBA’s twice-yearly Inventory Cleanup is scheduled for February 15, 2018. Units that have been in a U.S. fulfillment center for 181 to 365 days as of February 15, 2018 will incur a long-term storage fee of $11.25 per cubic foot on that date. Units in a fulfillment center for more than 365 days will incur a fee of $22.50 per cubic foot.

As of January 1, 2018, the units below are subject to fees unless you submit a removal order (or they sell) before February 15, 2018:

    $11.25 USD/cubic foot (181 to 365 days): 2,564 units, $479.92
    $22.50 USD/cubic foot (more than 365 days): 198 units, $68.77

If you have enabled automated long-term storage removals, the inventory above will not be charged long-term storage fees. Automated removal orders will be processed after February 15, 2018. Standard removal fees apply.

To see your settings, go to Automated Long-Term Storage Removals Settings in Seller Central. For more information, visit Remove inventory automatically.

You cannot send in more units of the affected ASINs until July 1, 2018 if you:

    Submit a removal order before February 15, 2018 to have this inventory returned to you
    Have enabled automated long-term storage removals

Your remaining inventory of these ASINs can still be sold. You are responsible for paying the appropriate fees for the return of any units.

You can send these ASINs to Amazon if your inventory levels fall below our sales projection for eight consecutive weeks. This projection is based on your actual sales from the previous 90 days.

To see inventory that is subject to long-term storage fees, go to Inventory Age in Seller Central, or download the Inventory Age report. For more information, visit FBA long-term storage fees.

Thank you for selling on Amazon.


The Fulfillment by Amazon team
* Amazon Central / Custom Reports Limited to 180 Days Now
« on: January 02, 2018, 01:29:15 AM »
Amazon has limited their custom reports for payment summaries to 180 days. Someone in the forum posted the following link that allows us to print a full year's summary report.The work-around worked for me.
* Amazon Central / HAPPY NEW YEARS!!!!!
« on: January 01, 2018, 04:12:35 AM »
Happy New Years everyone! 2017 is done and let a new year of success begin in 2018!
* Amazon Central / Removal Order Issues
« on: November 30, 2017, 08:25:19 PM »
Got a nice little surprise when some of my removal order arrived on my front porch.  Missing 18 units of one product and 7 of another product. Photos attached. Chat support sending this to "an internal team" for investigation into the missing units and have to wait at least 24 hours for a response...

Wanna bet I won't get reimbursed for something that is obviously missing because the package came open during shipment?
* Amazon Central / FBA Feedback Not Removed
« on: November 27, 2017, 06:08:55 PM »
Customer orders item via FBA. Amazon fails to deliver. Customer leaves negative feedback. Amazon says "screw you". Amazon leaves feedback as is. Leroy reopens case. Leroy waits for someone who can't speak English to say "screw you".
* Amazon Central / FBA Refund
« on: November 04, 2017, 04:12:04 AM »
I just got a $25 dollar refund (lost in warehouse) for a product I never sold above $12.95 and had selling/FBA fees of a little over $5. Amazon is welcomed to lose everything I own if this is the result.
Well, today is the day for the multi fulfillment center distribution. I haven't tried making any new shipments but I'm going to be creating as many "cases" of product as I can to avoid the additional costs of shipping.

And that "discount" or whatever it is for lower fulfillment fees of 4 cents isn't much of anything. Might as well stick a pair of scissors through my eyes.

Ok, that last part was a little much, but you get the drift.
* Amazon Central / Split Shipments Starting August 14
« on: July 31, 2017, 05:07:14 PM »
I received the following email. All I have to say is that I got a really crappy split with one fulfillment center being ONT8 (the one that was running behind by WEEKS last year and was very good for losing a TON of stuff).

Hello from Fulfillment by Amazon,

This is a reminder that effective 8/14/2017, we will ask you to send eligible standard-size items to three receive centers. Shipping to three receive centers will allow customers to get faster deliveries and reduces Amazon's costs to deliver these orders. Your specific receive centers will be:

Receive Center         Name    Receive Center Location (City, State)           Proportion of Units per SKU (%)
ONT8                       Moreno Valley, CA                                                  20%
MDW2                     Joliet, IL                                                                35%
ABE8                       Florence, NJ                                                          45%
Note: The receive centers and proportion of units per SKU may change.
We have updated our fees to share Amazon's cost savings with you. You will receive the fee reduction as a discount to your fulfillment fees based on the below rate card. You may choose to follow Amazon’s guidance to ship to three receive centers and receive a fulfillment fee discount or use the Inbound Placement Service, which gives you the option to ship to fewer destinations. A per-item service fee applies when you use the Inventory Placement Service.
The following fee schedules show the current and discounted FBA fees:
<see table in your email>

To learn more about inventory placement and Amazon receive centers, please review the FAQ page. We welcome your feedback on these changes at The FBA business team will review each comment.

The Fulfillment by Amazon team
* Amazon Central / New Return Policy for Merchant Fulfilled Products
« on: July 31, 2017, 02:30:31 PM »

Dear Seller,

Amazon is simplifying the returns process on items fulfilled by sellers. Starting October 2, 2017, returns of items that you fulfill and that fall within the Amazon returns policy will be automatically authorized. Customers will be able to print a prepaid return shipping label via the Online Return Center instantly.

We are also introducing 'returnless refunds,' a feature that is highly requested by sellers. If you so choose, you will now be able to set rules and automatically issue a refund without requiring an item to be shipped back to you. Sellers have requested this because, in many cases, it allows you to save on both return shipping and processing costs.

We hope these changes will reduce the effort required to manage your returns and decrease your customer Return Dissatisfaction Rate (RDR), thereby improving your ratings. Additionally, you will have full visibility into the end-to-end return process through shipment tracking information located on the Manage Returns page in Seller Central.

Below are a few key details:
1.    You are required to have a return address on file. If you want to specify a separate return address, please update your information in Seller Central ( If you have not specified a return address by October 2, your business address will be used as the return address.
2.    You are required to issue a refund within two business days of receipt of a return. If you do not take action regarding the refund request, Amazon may refund the customer on your behalf and charge the amount to your seller account.
3.    You might be responsible for the cost of return shipping in accordance with Amazon's policies.
4.    Certain items are not eligible for prepaid return shipping. You can request exemptions for specific items in your inventory after August 31.
5.    You can appeal return disputes directly to Amazon.
To learn more, visit the Prepaid returns for seller fulfilled orders help page:

Early participants have seen RDR go down by an average of three times after offering prepaid return shipping. If you would like to begin offering automatically authorized prepaid returns to customers before October 2, please respond to the survey below by August 11 to on-board by August 25.

Thank you for selling on Amazon.

The Amazon Selling Team
Updated process for feedback removal requests
Jul 27, 2017

In order to simplify the steps needed to respond to customers and manage negative feedback, starting July 27, 2017, all sellers must use the Feedback Manager page for all feedback interactions. As part of this change, you won't be able to request feedback removal through Contact Us, and Seller Support associates will no longer evaluate feedback requests. Learn more about Feedback Manager.
Pages: [1] 2