Author Topic: Amazon - Your message to a buyer could not be delivered  (Read 564 times)

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Southern Jewel's Fab Finds

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Amazon - Your message to a buyer could not be delivered
« on: June 05, 2017, 02:04:07 PM »
I've not run across this before and now it's happened for a 2nd time using Buyer-Seller Messaging interface.
I had upgraded customer shipping at no additional charge to them from Priority instead of First Class.
I wanted my customer to know to be on the watch out for their package sooner than the original date Amazon stated.
I'm wondering if the default is now set to no messages. Hmmmmmmm.

Your message to a buyer could not be delivered

We were unable to deliver the message you sent for order because the buyer has chosen to opt out of receiving unsolicited messages from sellers.

However, even if a buyer has opted out of unsolicited messages, if you need to send them a message critical to completing his or her order, you can include the word [Important] in the subject of your message or use the Buyer-Seller Messaging interface on Seller Central:

Go to Manage Orders.
Click the buyer’s name in the list, which will take you to Buyer-Seller Messaging.
Select "Additional Information Required" as your subject, write your message, and click Send
If you tried to respond to a buyer and received a message that the buyer has opted out of unsolicited seller messages, please respond to the buyer on the original message thread (instead of starting a new thread) and make sure that his or her original message is included in your reply.

For your reference, the following messages are considered “critical” to complete the order:
Product customization questions
Delivery scheduling
Issues with a shipping address

The following messages are “not critical” to complete the order:
Requests for seller feedback or customer reviews
Order, shipment, or delivery confirmations
Proactive customer service (for example: product manuals, tips for using the product, FAQs, suggestions if something goes wrong)
Out-of-stock or delay notifications and offers of alternate products (please cancel the order instead)



WayOutWest

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Re: Amazon - Your message to a buyer could not be delivered
« Reply #1 on: June 05, 2017, 09:54:48 PM »
Things that make you go hmm. . .

It's good to see that you can override it with the [Important] bit in subject line.

uncleleroy

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Re: Amazon - Your message to a buyer could not be delivered
« Reply #2 on: June 06, 2017, 02:55:52 PM »
Many folks on the forums have reported that even when putting [Important] in the heading, the messages were still not going through.  Leave it to Amazon to screw things up.

WayOutWest

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Re: Amazon - Your message to a buyer could not be delivered
« Reply #3 on: June 06, 2017, 08:48:12 PM »
Why does that not surprise me in the least  ::)

Southern Jewel's Fab Finds

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Re: Amazon - Your message to a buyer could not be delivered
« Reply #4 on: June 06, 2017, 08:56:37 PM »
Couple of weeks ago...A customer purchased an item fulfilled by merchant.
Gift Message was included for the invoice.
Message stated Happy Birthday from Uncle so and so.

I wrapped the gift with birthday paper...just cuz.
No biggie.
I dropped the buyer a note stating that I had upgraded shipping at no charge to Priority and also gift wrapped the package.
I wanted my customer to know package would be delivered ahead of time.

Message from Amazon...blah blah blah customer has chosen to not receive messages.
Attempted the Important.
Still don't know if customer received the message.
I feel at a loss as a seller not knowing if my customers can/will receive my messages.

I know that Amazon is attempting to cut down on seller slamming customers with leave me feedback, etc from customers.
What I don't know is if this is now the default setting.
<sigh>

  

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