Shipped in perfect condition.
Received by Amazon in perfect condition.
Placed into my inventory for sale by FBA.
Customer placed order, received damaged.
Negative received.
Contacted Amazon for removal.
Nope.
And here's their frickin' reason:
I have researched our inventory for this ASIN and currently there are 0 units in your Fulfill-able inventory. Amazon Fulfillment Center team requires at least 1 unit for checking and as there are none, they are unable to perform a physical check. Therefore, in this case we would need to go by what the buyer has stated in the feedback. Having said that, you have yet another option to get the feedback removed.
What the heck?
This is not normal.
No, No, No.
I reopened the case.
Nope, no feedback removal.
Anybody run across this flimsy excuse from Seller Support?
I ship to Amazon FBA and assume that my items will be kept in the same pristine condition I shipped to them.
If this is not the case, it's just wrong.
Team Leader here I come with a new case.