Author Topic: long drawn out IF problems. READ and comment if you can make it to end of post  (Read 6635 times)

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hemmel

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You might like to have a look at my listings again. I added two FREE galleries and guess what they are correct.

You might continue to say random, but above in our chat you said
QUOTE Heather:
The showcase automatically is set to show the soonest ending listings first.

You repeated yourself another 3 times

Heather:
Showcase is shown by duration. There is no way to switch this.

Heather:
Items that end first. Sorry there is no other setting for the showcase.

Heather:
Our settings are the last times that ends first should be the first in the showcase.

And yes even more issues!
Heather:
I see more issues with the listings then just the showcase even the smart counter images is not showing up.

Now, when you know that your showcase is WRONG, your code has been somehow switched, and you use the random idea.

I have been with IF and SD since about 1998/99, and the showcase has ALWAYS BEEN set to last ending auctions.

So, now you changed it? REALLY? Come On?
Ask Greg rather than a tech then, because they have given you FALSE information.

So if i have this right,
Effectively, I pay you just for hosting. I pay you $10.95 a month just for hosting?

My Showcase doesnt work
My counters dont work
My scheduled listings didnt work for any of the free days. I had to list now.
My Smart Counter information isnt in sync with Ebays.
Uploading the images, takes double time, as time outs and errors
Can't load 2nd pages of images on listings.
500 internal sever errors

Software has become increasingly glitchy

And to top it off you closed this support as SOLVED, really you think this is solved? REALLY? I am stunned!!

I would appreciate it if someone KNOWLEDGEABLE could see to my problems.

Melissa

 

For anybody who cares to help, here is the original live support text.

 

 

 listed alot of place holders yesterday for my 1c listing day
but i had about 50 regualr auctions as well
and i see the showcase starting with the last ones first
so now my showcase showing only no pic from my placeholders without photo.

Heather:
The showcase automatically is set to show the soonest ending listings first.
Heather:
You can try to refresh your showcase from within the preferences area.
Heather:
Also once you refresh please clear out your browser history/cache.
hemmel:
i did that,
hemmel:
i did that too
Heather:
Showcase is shown by duration. There is no way to switch this.
hemmel:
i wnat them to show the soonest ending ones first but they are NOT they are showign the last ones!!
hemmel:
i am telling you my showcase is showing last ones i just listed
hemmel:
and not the ones still left
Heather:
What is the eBay ID please?
hemmel:
????
hemmel:
heme2kids
hemmel:
????
Heather:
Thanks, I'm checking your showcase. Please give me a moment.
Heather:
The showcase shows the items that are ending first. The issue I am seeing with the showcase is that the images are not showing up I see a no image available for the items.
hemmel:
see??
Heather:
Are you having this issue?
Heather:
http://www.ebay.com/itm/ws/eBayISAPI.dll?ViewItem&item=300627422437
Heather:
You do not have images in the listings. The only issue with the showcase is that the images are not showing. The items are showing as they should
hemmel:
they are not showing the ending first ones
Heather:
Items that end first. Sorry there is no other setting for the showcase.
hemmel:
http://my.ebay.com/ws/eBayISAPI.dll?MyEbay&gbh=1&CurrentPage=MyeBayAllSelling&ssPageName=STRK:ME:LNLK:MESX
Heather:
Sorry, for this issue you will need to log into your account click on support and submit a ticket request to the techs.
Heather:
The techs will have to look into your account for you.
hemmel:
please STOP repeating that
hemmel:
i know what i am saying
hemmel:
the mattel littles ends in 4 hours
Heather:
I am very sorry, that is the only time I asked for you to submit a ticket to the techs.
hemmel:
it is showign on the showcase as the last of the 200 listings
hemmel:
please explain that
Heather:
I can only refresh the showcase and that did not fix the issue.
Heather:
you will have to submit a ticket.
hemmel:
so do you recognize that i am correct, ?
Heather:
I see more issues with the listings then just the showcase even the smart counter images is not showing up.
hemmel:
do you see that the lisitng ending in 4 hours is not on the showcase?
Heather:
You will need to submit a ticket
hemmel:
yes IF has had that problem for a while now
Heather:
Have you submitted a ticket to the techs before?
hemmel:
i ignore the counters,
hemmel:
i only want to see the showcase right
hemmel:
many many ;many times
Heather:
Please submit a ticket to the techs and they will be more then happy to look at your account to see what the issue could be.
hemmel:
why dont we delet the showcase on all then put them back
hemmel:
that would work i guess
Heather:
They are auto put in when you list the items. I do not think that would help the issue. You could go in and make a global and remove the showcase then add it back in.
hemmel:
is it possible to delete a showcase by using globals
Heather:
If refreshing the showcase does not refresh it then adding it back in wont do anything.
hemmel:
how do i make it to remove it
Heather:
Yes, you can use the showcase global to show none
Heather:
Go to globals use the global called showcase. Use the drop down none.
hemmel:
////
hemmel:
ok stay there i try
hemmel:
please
hemmel:
/
Heather:
ok.
hemmel:
no it did not work
hemmel:
i know what it is
hemmel:
these are relisted items so your software is using the old data as when they were ORIGINALLY listed?
hemmel:
////
hemmel:
why is it turned around ?
hemmel:
why is the last item the one ending soonest
Heather:
Not, that should not be an issue. I am sorry, we do not give a set time frame for a reply. As soon as the ticket is made the techs will take a look and once they are done investigating the ticket you then get a reply.
Heather:
Our settings are the last times that ends first should be the first in the showcase.



toobusyforswapmeets

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I had a few sessions like that with Heather.  It was her that cancelled my account because I was so fed up, that took my good buddy deal pricing on my Highwire store by cancelling my IF account and when I lit it up with her again about cancelling an account on her own accord, she  told to submit a support ticket.  I moved on and haven't looked back...

Sorry you're having these problems.  I never found a quicker way to get around Heather and to support and they've always closed tickets on me as solved when they weren't and Heather will probably still have her job when I'm long gone from this earth....unfortunately

biggfredd

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Quote
And to top it off you closed this support as SOLVED, really you think this is solved? REALLY? I am stunned!!

I can at least speak to this.

IF has always used "solved" to mean "answered".  If the "solution" doesn't fix things, you simply reply with a continuation of the problem.

SD/IF has always been glitchy.
Check out the Bigg Elf's Toy Stash -- http://toystash.ecrater.com

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hemmel

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  I moved on and haven't looked back...


At least please let me know what your using instead?
I signed up for AuctionLinc.com and will try a few of those out.

I am normally not so hot headed, But i need these toys out there for Christmas. Sorry for my LOUD SPEAKING.  :-[

biggfredd

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Heather is what's called a tier one tech support.  In anyone calls, that's where they start.  In most situations, even if they know exactly how to fix the problem, they're not allowed to tell you.

The techs program the code, and unfortunately, all you can do is submit the ticket to them.
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biggfredd

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hemmel-

Have you tried ecrater?  Reputable, easy to use, and free.
Check out the Bigg Elf's Toy Stash -- http://toystash.ecrater.com

And our Garrett metal detectors -- http://metaldetectors.ecrater.com

hemmel

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I took the advise of  wintergirl47 and emailed Greg directly. He emailed me back asking for more details, but have heard nothing  since.

If you like a laugh, look at this auction with 3 gallerys and IF is the only one not working. IF is also the only one i pay for!!!!

http://www.ebay.com/itm/300627116090?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649#ht_6273wt_1270

hemmel

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hemmel-

Have you tried ecrater?  Reputable, easy to use, and free.

No, i am just back to business after a hiatus, and then Christmas stuff, so I have not.
But you can bet i will have a look.
I foolishly assumed the same as when i left, that no one can offer the buyers as ebay. No one was near there.
Also, I need to know what it can sell for, and ebay gives a price that I can then have to know how to list it on other sites.

Thought i might also give etsy a try, and i see ruby lane has new plaza for free as well.
for the moment though, i am back to listing, listing, listing.

stone

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Why don't you get rid of the free gallery? Even though it does show some of your items in my opinion it clutters you listings.

toobusyforswapmeets

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Clutters the page?  It's like a catalog of all the other items she's selling, like all the stuff at the checkout counters that while we're they're we pick up and purchase...impulse purchase or they see something that interests them...it's an upsell feature, so to speak.  I prefer to see a gallery myself than to go look at the sellers' other items link myself...but hey maybe that's just me.  Point is, the gallery SHOULD work, her free gallery on her other auctions work...go figure.

I don't use a listing service  for ebay any longer, I use  Turbo Lister or I revise an old listing,  but I moved to 3dcart and have had no problems.  None.  Zip.  Still can't believe that myself, but I'm still there and the only stress I have from my cart is the stress I cause myself  LOL  I'm on their "baby" program, 100 products or less $19.95 a month.  When I start offering over 100 products THAT'S gonna be stress because I restore each component I sell   :m218


biggfredd

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Why don't you get rid of the free gallery? Even though it does show some of your items in my opinion it clutters you listings.
Virtually all other sites have gallery.  When browsing, gallery speeds things up.
Check out the Bigg Elf's Toy Stash -- http://toystash.ecrater.com

And our Garrett metal detectors -- http://metaldetectors.ecrater.com

stone

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Virtually all other sites have gallery.  When browsing, gallery speeds things up.

I agree and use the IF Auto-Scroll Small Gallery myself. What I am talking about is the Free Quick*Sell Gallery from ISDN*tek, that is being used, way to large and distracting.

I also understand that he/she has the IF Gallery and it isn't working so I'd get rid of it too until IF wakes up and takes care of the problem.

becky24343

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If you like a laugh, look at this auction with 3 gallerys and IF is the only one not working. IF is also the only one i pay for!!!!

http://www.ebay.com/itm/300627116090?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649#ht_6273wt_1270

I can only see 2 galleries and that's pretty distracting to me.  Is one of them gone now?  There's a button that says Vendio gallery but it doesn't click for me. 

I've never created placeholder auctions so that's an alien concept.  Did you never put real auctions in there and just leave the fake ones?  Or are we looking at an old cached view?  I wouldn't want my customers to see that.   :?   

WT Collectibles Die-cast cars!
Our store
Our items on Ebay

biggfredd

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Bidders rarely look until a few hours before an auction end, so it doesn't make much difference what's there until then.
Check out the Bigg Elf's Toy Stash -- http://toystash.ecrater.com

And our Garrett metal detectors -- http://metaldetectors.ecrater.com

Southern Jewel's Fab Finds

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I'm glad that it all worked out for you in the end.
Nail-biter that's for sure.

  

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