Recent Posts

Pages: 1 2 3 [4] 5 6 7 8 9 10
31
* Amazon Central / Re: New Return Policy for Merchant Fulfilled Products
« Last post by uncleleroy on August 02, 2017, 12:08:28 AM »
Yes, simplifying. Now, we can have one big constant headache. No more of the headaches that come and go. Make sure to stock up on Excedrin.
32
Ugh!

Will I still be able to 'fight' to have a removal done?
Or will jeff bezos email be so full of sellers emails that this will eventually go back to a previous version.

Gosh, I miss the olden days of Amazon.
<smile>
33
* Amazon Central / Re: Split Shipments Starting August 14
« Last post by Southern Jewel's Fab Finds on August 01, 2017, 10:18:12 AM »
The last email I received regarding where my shipments would be going.
Confusing, because...
Amazon stated all of my shipments would be going to TX.

My shipments had already been going to TX and had been for quite some time.

Get settled down to get my next shipment out...guess where it went?
Not Texas. 

Next shipment went to KY and have continued for the last 2+ months.

I'm anxiously awaiting my next email to see where my shipments might or might not be going.

34
Simplifying?
35
* Amazon Central / Re: Split Shipments Starting August 14
« Last post by uncleleroy on July 31, 2017, 05:08:17 PM »
I guess I'm going to have to do as many case-packed shipments as possible to save costs. I'm good at creating "cases"  :laugh
36
* Amazon Central / Split Shipments Starting August 14
« Last post by uncleleroy on July 31, 2017, 05:07:14 PM »
I received the following email. All I have to say is that I got a really crappy split with one fulfillment center being ONT8 (the one that was running behind by WEEKS last year and was very good for losing a TON of stuff).


Hello from Fulfillment by Amazon,

This is a reminder that effective 8/14/2017, we will ask you to send eligible standard-size items to three receive centers. Shipping to three receive centers will allow customers to get faster deliveries and reduces Amazon's costs to deliver these orders. Your specific receive centers will be:

Receive Center         Name    Receive Center Location (City, State)           Proportion of Units per SKU (%)
ONT8                       Moreno Valley, CA                                                  20%
MDW2                     Joliet, IL                                                                35%
ABE8                       Florence, NJ                                                          45%
Note: The receive centers and proportion of units per SKU may change.
 
We have updated our fees to share Amazon's cost savings with you. You will receive the fee reduction as a discount to your fulfillment fees based on the below rate card. You may choose to follow Amazon’s guidance to ship to three receive centers and receive a fulfillment fee discount or use the Inbound Placement Service, which gives you the option to ship to fewer destinations. A per-item service fee applies when you use the Inventory Placement Service.
 
The following fee schedules show the current and discounted FBA fees:
 
<see table in your email>

To learn more about inventory placement and Amazon receive centers, please review the FAQ page. We welcome your feedback on these changes at us-fba-fee-announce-feedback@amazon.com. The FBA business team will review each comment.
 
Sincerely,

The Fulfillment by Amazon team
37
* Amazon Central / New Return Policy for Merchant Fulfilled Products
« Last post by uncleleroy on July 31, 2017, 02:30:31 PM »

Dear Seller,

Amazon is simplifying the returns process on items fulfilled by sellers. Starting October 2, 2017, returns of items that you fulfill and that fall within the Amazon returns policy will be automatically authorized. Customers will be able to print a prepaid return shipping label via the Online Return Center instantly.

We are also introducing 'returnless refunds,' a feature that is highly requested by sellers. If you so choose, you will now be able to set rules and automatically issue a refund without requiring an item to be shipped back to you. Sellers have requested this because, in many cases, it allows you to save on both return shipping and processing costs.

We hope these changes will reduce the effort required to manage your returns and decrease your customer Return Dissatisfaction Rate (RDR), thereby improving your ratings. Additionally, you will have full visibility into the end-to-end return process through shipment tracking information located on the Manage Returns page in Seller Central.

Below are a few key details:
1.    You are required to have a return address on file. If you want to specify a separate return address, please update your information in Seller Central (https://sellercentral.amazon.com/gp/on-board/configuration/global-return-address/index.html). If you have not specified a return address by October 2, your business address will be used as the return address.
2.    You are required to issue a refund within two business days of receipt of a return. If you do not take action regarding the refund request, Amazon may refund the customer on your behalf and charge the amount to your seller account.
3.    You might be responsible for the cost of return shipping in accordance with Amazon's policies.
4.    Certain items are not eligible for prepaid return shipping. You can request exemptions for specific items in your inventory after August 31.
5.    You can appeal return disputes directly to Amazon.
To learn more, visit the Prepaid returns for seller fulfilled orders help page: https://sellercentral.amazon.com/gp/help/202072200

Early participants have seen RDR go down by an average of three times after offering prepaid return shipping. If you would like to begin offering automatically authorized prepaid returns to customers before October 2, please respond to the survey below by August 11 to on-board by August 25.

https://amazon1.qualtrics.com/jfe/form/SV_1ZdyaXOyIKcteOF


Thank you for selling on Amazon.

Sincerely,
The Amazon Selling Team
38
* Amazon Central / Headline: Updated Process for Feedback Removal Requests
« Last post by uncleleroy on July 30, 2017, 09:28:39 PM »
Updated process for feedback removal requests
Jul 27, 2017

In order to simplify the steps needed to respond to customers and manage negative feedback, starting July 27, 2017, all sellers must use the Feedback Manager page for all feedback interactions. As part of this change, you won't be able to request feedback removal through Contact Us, and Seller Support associates will no longer evaluate feedback requests. Learn more about Feedback Manager.
39
* Amazon Central / Re: Attention: All Amzon Customers
« Last post by uncleleroy on July 29, 2017, 10:31:42 PM »
What store doesn't do it? I would bet even Walmart does it so their prices look good.
40
* Amazon Central / Re: Attention: All Amzon Customers
« Last post by bobby131313 on July 29, 2017, 01:17:46 PM »
Kohl's does it 24/7/365.
Pages: 1 2 3 [4] 5 6 7 8 9 10