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Messages - uncleleroy

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1
Especially if it is an FBA item. We shouldn't be paying for anything.
2
No such luck here. Everything has been split.
3
Well, today is the day for the multi fulfillment center distribution. I haven't tried making any new shipments but I'm going to be creating as many "cases" of product as I can to avoid the additional costs of shipping.

And that "discount" or whatever it is for lower fulfillment fees of 4 cents isn't much of anything. Might as well stick a pair of scissors through my eyes.

Ok, that last part was a little much, but you get the drift.
4
* Amazon Central / Re: Amazon refunded customer again...
« on: August 14, 2017, 01:11:33 PM »
@jeff Is this how you want your long time sellers treated?

I don't think Jeff really cares about anyone but himself. He's proven that time and again.
5
* Amazon Central / Re: LTSF August 15, 2017 Coming Up Fast
« on: August 12, 2017, 07:34:14 PM »
Number of boxes is piling up fast. Before I know it, I'll have to make two trips to UPS store  :h0035
6
Sheesh. And I thought I was the only one getting weird customer refunds (mine was given for a purchase made in 2015).
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* Amazon Central / Re: Amazon refunded customer again...
« on: August 12, 2017, 07:30:36 PM »
I've gotten quite a few of these within the last month or two. I haven't had time to fight these but it's getting to the point that I'm going to take half a day and go over all of my refunds and scream bloody murder about this. I don't need the stress of really stupid SS agents doing this.
8
* Amazon Central / Re: LTSF August 15, 2017 Coming Up Fast
« on: August 11, 2017, 11:14:07 AM »
Same here. What I will have left will be the stuff that will sell during the holiday season. I've got several shipments ready to go come Monday since they won't arrive until after the LTS fees are assessed. I don't feel like paying additional LTS fees in February just because I hurried and sent stuff in now.
9
* Amazon Central / Re: LTSF August 15, 2017 Coming Up Fast
« on: August 10, 2017, 11:37:11 AM »
Been watching my stuff. Started off with amost 800 units a couple months ago subject to LTS fees and now down to 566. Will be liquidating some stuff to avoid the fee. Haven't figured out what I will do with the rest.
10
Yep, that is kinda nerdy. The only thing you need now is a button-down shirt with a front pocket so you can have your pocket protector  :laugh
11
* Amazon Central / Re: New Return Policy for Merchant Fulfilled Products
« on: August 02, 2017, 12:08:28 AM »
Yes, simplifying. Now, we can have one big constant headache. No more of the headaches that come and go. Make sure to stock up on Excedrin.
12
* Amazon Central / Re: Split Shipments Starting August 14
« on: July 31, 2017, 05:08:17 PM »
I guess I'm going to have to do as many case-packed shipments as possible to save costs. I'm good at creating "cases"  :laugh
13
* Amazon Central / Split Shipments Starting August 14
« on: July 31, 2017, 05:07:14 PM »
I received the following email. All I have to say is that I got a really crappy split with one fulfillment center being ONT8 (the one that was running behind by WEEKS last year and was very good for losing a TON of stuff).


Hello from Fulfillment by Amazon,

This is a reminder that effective 8/14/2017, we will ask you to send eligible standard-size items to three receive centers. Shipping to three receive centers will allow customers to get faster deliveries and reduces Amazon's costs to deliver these orders. Your specific receive centers will be:

Receive Center         Name    Receive Center Location (City, State)           Proportion of Units per SKU (%)
ONT8                       Moreno Valley, CA                                                  20%
MDW2                     Joliet, IL                                                                35%
ABE8                       Florence, NJ                                                          45%
Note: The receive centers and proportion of units per SKU may change.
 
We have updated our fees to share Amazon's cost savings with you. You will receive the fee reduction as a discount to your fulfillment fees based on the below rate card. You may choose to follow Amazon’s guidance to ship to three receive centers and receive a fulfillment fee discount or use the Inbound Placement Service, which gives you the option to ship to fewer destinations. A per-item service fee applies when you use the Inventory Placement Service.
 
The following fee schedules show the current and discounted FBA fees:
 
<see table in your email>

To learn more about inventory placement and Amazon receive centers, please review the FAQ page. We welcome your feedback on these changes at us-fba-fee-announce-feedback@amazon.com. The FBA business team will review each comment.
 
Sincerely,

The Fulfillment by Amazon team
14
* Amazon Central / New Return Policy for Merchant Fulfilled Products
« on: July 31, 2017, 02:30:31 PM »

Dear Seller,

Amazon is simplifying the returns process on items fulfilled by sellers. Starting October 2, 2017, returns of items that you fulfill and that fall within the Amazon returns policy will be automatically authorized. Customers will be able to print a prepaid return shipping label via the Online Return Center instantly.

We are also introducing 'returnless refunds,' a feature that is highly requested by sellers. If you so choose, you will now be able to set rules and automatically issue a refund without requiring an item to be shipped back to you. Sellers have requested this because, in many cases, it allows you to save on both return shipping and processing costs.

We hope these changes will reduce the effort required to manage your returns and decrease your customer Return Dissatisfaction Rate (RDR), thereby improving your ratings. Additionally, you will have full visibility into the end-to-end return process through shipment tracking information located on the Manage Returns page in Seller Central.

Below are a few key details:
1.    You are required to have a return address on file. If you want to specify a separate return address, please update your information in Seller Central (https://sellercentral.amazon.com/gp/on-board/configuration/global-return-address/index.html). If you have not specified a return address by October 2, your business address will be used as the return address.
2.    You are required to issue a refund within two business days of receipt of a return. If you do not take action regarding the refund request, Amazon may refund the customer on your behalf and charge the amount to your seller account.
3.    You might be responsible for the cost of return shipping in accordance with Amazon's policies.
4.    Certain items are not eligible for prepaid return shipping. You can request exemptions for specific items in your inventory after August 31.
5.    You can appeal return disputes directly to Amazon.
To learn more, visit the Prepaid returns for seller fulfilled orders help page: https://sellercentral.amazon.com/gp/help/202072200

Early participants have seen RDR go down by an average of three times after offering prepaid return shipping. If you would like to begin offering automatically authorized prepaid returns to customers before October 2, please respond to the survey below by August 11 to on-board by August 25.

https://amazon1.qualtrics.com/jfe/form/SV_1ZdyaXOyIKcteOF


Thank you for selling on Amazon.

Sincerely,
The Amazon Selling Team
15
Updated process for feedback removal requests
Jul 27, 2017

In order to simplify the steps needed to respond to customers and manage negative feedback, starting July 27, 2017, all sellers must use the Feedback Manager page for all feedback interactions. As part of this change, you won't be able to request feedback removal through Contact Us, and Seller Support associates will no longer evaluate feedback requests. Learn more about Feedback Manager.
16
* Amazon Central / Re: Attention: All Amzon Customers
« on: July 29, 2017, 10:31:42 PM »
What store doesn't do it? I would bet even Walmart does it so their prices look good.
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* Amazon Central / Re: Attention: All Amzon Customers
« on: July 28, 2017, 09:51:16 PM »
I am not surprised. Most big businesses inflate the "original" or "msrp" price and then the "sale" price looks so much better. And it's a very profitable psychological maneuver by the companies.
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* Amazon Central / Re: Scam Seller...Outta Hand
« on: July 24, 2017, 06:01:51 PM »
Until it directly impacts the bottom line, I don't think Amazon will ever care as long as they are this big behemoth of a company. It is really sad too because I purchase a lot from Amazon directly.
19
* Amazon Central / Re: Sears to sell Kenmore brand on Amazon
« on: July 21, 2017, 02:45:52 PM »
So I guess I can't retail arbitrage Kenmore appliances? Darn  :laugh
20
And don't forget that they discontinued the neutral packaging last year. Now everything is branded Amazon. That alone (even if I could afford the fees) makes me refuse to use it. I'd rather have stuff sit around my house in boxes for years before I'd ever use MCF and have my customers on other websites get an Amazon package.
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