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Messages - uncleleroy

Pages: [1] 2 3 4 5 6 ... 17
1
* Amazon Central / Change in Feedback Presentation
« on: Yesterday at 01:05:30 PM »
Amazon began rolling out a new format this past week in how feedback is presented to buyers. After noticing a change (without any warning by Amazon, of course), I opened a case with seller support. Here is the email I received back:

I went through your email and understand that your lifetime feedback rating is not showing on the offer listings page.

Please allow me a chance to explain this to you.

I've researched and found the reason of this. This occurs when a seller has more than 10 ratings in the past 12 month period.

Consider the example, the information for one seller displays Seller Rating:99% positive over the past 12 months. (395 total ratings), While another reads Seller Rating:94% positive 'lifetime' (141 total ratings). This occurs because the second seller in the example above has less than 10 ratings in the past 12 month period.

As soon as a seller receives 10 ratings for the year period, the feedback rating display will change to "over the past 12 months." Likewise, as ratings age and fall out of the 12 month period, the display will change from showing "12-month" statistics to showing "lifetime" statistics when the number of ratings for the seller over the past 12 month period falls below 10.

In your case as you've received more than 10 ratings (100%over the past 12 months. (274 total ratings) ), your rating display is "over the past 12 months." Please do not worry as it displays that your selling account has pretty much good rating than others.

I request you to understand that this is totally system generated and we as Seller Support Team doesn't have access to change it. I've taken this as a feedback and conveyed this to our business team since I understand this is important to you. Once this feature of showing up lifetime reviews of all sellers, is launched you would be notified on your registered email address "xxx@xxx.com".

Also, I'm able to see your lifetime rating on your feedback manager which is 100%, I'm glad to see that:
https://sellercentral.amazon.com/gp/seller-rating/pages/feedback-manager.html/

Your understanding and co-operation on this issue is appreciated.

If you still have any further queries you can write back to us by clicking the "Contact Us" form.

As a Support Representative your satisfaction is my top priority, and your feedback a very valuable asset.

Hope you have a great day and please don’t hesitate to contact us again if you need help in the future.

Happy Selling!
2
* Amazon Central / Re: Inventory Performance Index (IPI)
« on: May 20, 2018, 11:52:25 AM »
My current IPI is 568 and still climbing higher. If anyone needs assistance in working how to increase their score, don't  hesitate to ask.
3
* Amazon Central / Inventory Performance Index (IPI)
« on: May 20, 2018, 11:50:01 AM »
If anyone does FBA, I am sure you are aware of the IPI. Here is a brief synopsis from the forum moderator Susan:

"Good inventory management can lead to reduced costs, improved profitability, and more business growth for FBA sellers. Improved inventory management will also help your products be received and delivered to customers more quickly. The Inventory Performance Index87 (IPI) measures inventory management over time, including how well you balance inventory levels and sales, fix listing problems that make your inventory unavailable for purchase, and keep popular products in stock. We will continue to improve the IPI score to ensure it encourages and reflects inventory management best practices.

As there has been some confusion about the new metric, here are answers to frequently asked questions:
What does my IPI score mean?

An IPI score above 450 means your FBA inventory is performing well, and a score above 550 indicates your inventory is a top performer. A score under 350 could lead to limits being placed on your FBA storage and to overage fees, as outlined in the new storage limit policy"

Here is the following thread: https://sellercentral.amazon.com/forums/t/fba-inventory-performance-index-ipi/397597
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* Amazon Central / Re: Australia is open for business
« on: May 18, 2018, 05:13:45 PM »
Buying bread from a man in Brussels
He was six-foot-four and full of muscles
I said, "do you speak-a my language?"
He just smiled and gave me a vegemite sandwich
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* Amazon Central / Re: Feedback May 2018
« on: May 16, 2018, 11:56:50 PM »
Removed? Good for you! Feedback rate is horrible anymore on Amazon. Unlike the bay...where everyone and their mother-in-law leaves feedback.
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* Amazon Central / Re: Prime Day 2018
« on: May 15, 2018, 12:20:27 AM »
I'm not sending in anything more than 1 unit per SKU for Christmas starting September. I'll build up from there.
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* Amazon Central / Re: Amazon's Latest Seller Poll 5-14-2018
« on: May 15, 2018, 12:19:17 AM »
I replied "very interested"...knowing it would cost an arm and a leg per month so I'd never sign up for it anyways. I don't think they would do it anyways. I think these polls are just to keep us distracted and "hope" for some positive changes in the future.
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* Everything eBay / Re: Ebay Promotions
« on: May 13, 2018, 02:38:24 PM »
Well, I haven't started any promotions yet, but I did actually purchase a monthly store subscription and have been listing like crazy all of my free removals from FBA. Still haven't gotten to over half of it yet but some of it is already selling. Once I'm done listing stuff in the next week or two, maybe I'll have my own special "Prime Day" where I go crazy nuts and set up a promotion to all of my "fans" (ha... just liked the sound of actually speaking it).

Oh, and here's your bump...
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* Amazon Central / Re: Prime Day 2018
« on: May 13, 2018, 02:34:44 PM »
I just pulled a bunch of junk out of FBA with the free removals. I'm not sure I want to send anything else in right now unless it's selling like hotcakes.
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That should reduce the whining on Amazon forums by 1.5 - 2 percent.
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* Amazon Central / Re: Prime Day 2018
« on: May 11, 2018, 10:16:10 PM »
So... when exactly is Prime Day? Will we find out only two weeks ahead of time like last year?
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* Amazon Central / Re: Australia is open for business
« on: May 11, 2018, 10:14:59 PM »
Australia is open for business
May 4 2018

Become an FBA seller in Australia and broaden your selling opportunity to reach new customers.

Fulfillment by Amazon offers you access to our fulfillment and customer service expertise, providing your customers with the convenience of fast delivery on more products.

Learn More

I already sell internationally through FBA export. I'm not sending junk to Australia. That is such a joke. Although, maybe I can find some stuff that would go better in the land down under.... where women glow and men plunder...

dang it.. now I've got that song stuck in my head
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* Amazon Central / Re: Fake Reviews on Amazon
« on: May 11, 2018, 10:12:07 PM »
I never realized that the fake reviews was that intense. Yes, I knew about how fake reviews bumped up products in the search results but never realized that there was a "business" for fake reviews. Sheesh.
15
* Amazon Central / Re: Supply Chain Connect
« on: May 09, 2018, 03:32:21 AM »
It always amazes me when I run across vendors that freely share or expose their sources.   E.g., at fairs and trade shows I often see boxes in the recycle bins or trash areas with the return address still attached.  smh

I've gotten a couple of them like that. Gotta love dumpster diving!
16
* Everything eBay / Ebay Promotions
« on: May 04, 2018, 03:15:25 PM »
As an eBay newbie, I was hoping to get some help from some veterans. I would go to the forums over there but they seem kinda dead. Plus, it's not as easy to navigate (at least not for me, a  mere simpleton and peasant).

I am thinking about upgrading to a paid basic membership so I could list additional product to clear out. I would like to create a promotion that if customers buy 3 or more videos, they would be priced at 5.00 each instead of their regular listing price. I don't want to do that with all of my inventory, just certain skus. Is there a way to do that? If so, how? If not, is there something else I can do similar to what I was thinking?
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* Amazon Central / Re: Latest Seller Poll from Amazon
« on: May 04, 2018, 03:11:18 PM »
How come you don't like powdered candy cane? It tastes grrrrrrreat!
18
Glad you got your refund finally.
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* Amazon Central / Re: Supply Chain Connect
« on: May 04, 2018, 03:09:33 PM »
Yes, there are many sellers that do this. Some do it with the product they order from Alibaba/China. Others use it to ship directly to Amazon. It would make sense if Amazon itself wasn't selling anything because it would save on time and added shipping expenses. But since Amazon likes to steal seller's vendor data and then strike a deal with the vendor directly, I wouldn't do it.
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* Amazon Central / Re: Seller Support ARGHHHH!!!!
« on: May 04, 2018, 03:06:27 PM »
I have noticed the same thing. I have to type something in the search bar for the page to be enabled. That is so annoying when trying to open multiple cases with limited time.
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